Description

Job Title: Inside Sales Manager
Location: El Salvador / Querétaro Office
Work: Hybrid: On-Site, Remote
Reporting To: Senior Manager, Remote Sales

Job Description
As the Inside Sales Manager at Ria Money Transfer, you will lead a team of Inside Sales Representatives responsible for re-engaging and growing under-performing agents across assigned territories. You will own team performance against transaction and gross profit targets, drive growth, assurance, and recovery strategies, and ensure the team operates with accurate data, strong market intelligence, and disciplined processes.

This role reports directly to the Sales Operations Manager and requires strong leadership, analytical, and relationship-building skills to drive the performance of the Inside Sales team and support the business needs of Ria Agents.

Job Requirements
Bilingual: English - Spanish (Must speak and write both languages fluently)

Responsibilities
People Management & Team Leadership
• Manage, coach, and develop the Inside Sales team to meet individual and team performance standards.
• Set team priorities, call cadences, and portfolio assignments across corridors.
• Monitor rep-level KPIs and provide performance feedback, corrective action, and recognition as needed.
• Support hiring, onboarding, and training for the Inside Sales team.

Revenue Growth & Performance Management
• Oversee agent portfolios across the team to drive transaction and gross profit growth.
• Direct outbound call strategy to address performance declines and negative variances.




• Design and execute growth assurance initiatives and targeted recovery strategies for at-risk agents.
• Own team achievement of monthly and quarterly transaction and gross profit targets.

Operational & Administrative Support
• Ensure accurate maintenance of agent records, notes, and system data across the team.
• Monitor agent utilization of company services and enforce program guidelines.
• Coordinate distribution of marketing materials and agent support resources.

Competitive Intelligence
• Oversee collection and maintenance of competitor pricing, commission structures, and market intelligence.
• Analyze competitive trends and ensure internal systems are updated to support sales strategy.

Qualifications
Bachelor's degree preferred, or equivalent professional experience.
5+ years of experience in Sales, Revenue Management, or Agent/Account Relationship roles, including 2+ years in a people management or team lead capacity.
Proven ability to lead, coach, and develop a sales or service team.
Strong analytical skills with the ability to interpret KPI trends and recommend corrective action.
Excellent communication and relationship-building skills.
Assertive, target-driven, and resilient under pressure.
Advanced proficiency with Microsoft Excel.
Ability to multitask, prioritize, and manage competing team demands.
Proven track record of executing successful programs or projects.

This job description outlines primary responsibilities and is not exhaustive. Additional duties may be assigned as business needs evolve.

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