BPO Agent Other Tr

Requirements:Currently enrolled in the final year of a Bachelor's Degree in Business Administration, Finance, Accounting, Economics, International Business, Marketing, Industrial Management, or other related Economic-Administrative fields.

Responsabilities

- Provide professional and timely support to customers through email, phone, chat, and other communication channels.
- Respond to customer inquiries, concerns, and service requests while ensuring a positive customer experience.
- Investigate and resolve customer issues by identifying root causes and proposing effective solutions.
- Escalate complex cases when required and follow up until resolution is achieved.
- Maintain accurate customer records and documentation in company systems.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Support administrative and operational activities related to customer service processes.
- Prepare reports, presentations, and documentation using Microsoft Office tools.

LanguagesUpper-Intermediate to Advanced

📌 BPO Agent Other Tr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes