We are seeking a Customer Success Coordinator to support enterprise telecom customers throughout service delivery, implementation, and ongoing operations. This role serves as a key point of contact between customers and internal teams, ensuring successful project execution, issue resolution, and an outstanding customer experience.

Key Responsibilities

- Manage day-to-day customer communications and relationship activities.
- Support customer implementations, service activations, and project coordination.
- Monitor network incidents, trouble tickets, escalations, and SLA performance.
- Coordinate follow-ups and action items with cross-functional teams including Sales, Presales, Engineering, Operations, and Service Management.
- Maintain project documentation, meeting minutes, status reports, and service review materials.
- Assist with Quarterly Business Reviews (QBRs) and governance meetings.
- Identify customer needs, challenges, and potential business opportunities.
- Ensure timely communication and resolution of customer issues.

Required Qualifications
- Bachelor's degree in Engineering, Business, or a related field.




- 4+ years of experience in a customer-facing role such as Customer Success, Project Management, Presales, Customer Service, Lead Generation, or Business Development.
- Strong communication, presentation, and stakeholder management skills.
- Experience coordinating multiple projects and cross-functional teams.
- Advanced proficiency with Microsoft Excel, PowerPoint, and Word.
- Professional-level English and Spanish, both written and verbal.

Preferred Qualifications
- Experience within the Telecommunications industry.
- Exposure to Network Operations Center (NOC) environments or telecom service delivery.
- ITIL Foundation, PMP, CCNA, or CCDA certification.
- Portuguese language skills.

Ideal Candidate
- Customer-focused and highly organized.
- Strong problem-solving and decision-making abilities.
- Comfortable working in a fast-paced, collaborative environment.
- Able to manage multiple priorities while maintaining attention to detail.
- Versátil to support critical customer and project activities when needed.

📌 Customer Success Coordinator (Telecommunications) (Miguel Hidalgo)
🏢 Praxis
📍 Miguel Hidalgo