Turn Your Talent into a High-Impact IT Career

IT Support Level 1

Work Location: Del Valle

Job Type: Full-time

About Impact Advisors Mexico

At Impact Advisors Mexico, we turn passion for healthcare into lasting careers. As part of the Impact Advisors network in the U.S., we partner with leading hospitals and healthcare organizations to enhance clinical, financial, and operational outcomes. Our culture is people-first, inclusive, and growth-driven.

We believe in empowering our associates through learning, collaboration, and purpose — creating a space where every idea and every individual matters. Together, we deliver solutions that make a Positive Impact in the world of healthcare.

Your Path to a High-Impact IT Support Career

As a Level 1 IT Support Specialist, you’ll provide hands-on support to employees by setting up equipment, resolving basic technical issues, and ensuring systems are ready for daily use. This role is key to maintaining smooth operations while building your technical and troubleshooting skills in a supportive environment.

What You’ll Do

As a Level 1 IT Support Specialist, you’ll provide essential day-to-day technical support to ensure employees have the tools and access they need to work efficiently.

Key Responsibilities

- Set up and configure workstations for new hires, including peripherals, account access, passwords, and basic system orientation
- Manage user access and security setup (Microsoft 365, groups, KnowBe4) while maintaining onboarding trackers and inventory records




- Organize, label, and manage IT equipment and storage areas
- Handle basic service requests (printer setup, minor troubleshooting) and escalate more complex issues to senior IT support
- Ensure completion of safety orientation for all new employees

Who You Are Education & Experience

- High school diploma or equivalent (IT-related studies are a plus)
- Previous experience in IT support or a similar role is a plus but not required

Technical Skills

- Basic understanding of IT infrastructure, hardware, and operating systems
- Familiarity with remote support tools and ticketing systems (plus)

Operational Skills

- Strong problem-solving skills with a service-oriented mindset
- Ability to manage multiple tasks and prioritize effectively
- Clear communication and ability to provide user-friendly technical guidance

What You’ll Get Because we believe great professionals deserve great benefits:

Law Benefits:

· 15 days of year-end bonus (Aguinaldo)

· 12 days of paid vacation + vacation premium

· Paid public holidays

· Overtime pay

· Social security (IMSS)

· Profit sharing (PTU)

Above-the-Law Benefits:

· MXN $4,000 grocery vouchers monthly

· Major and minor medical insurance through Sofía Salud

· TotalPass gym membership discounts

· 5 vacation days before completing your first year

· Paid training and continuous mentorship

Sector

- Servicios y consultoría de TI

Tipo de empleo

Jornada completa

📌 IT Support Level 1 (Ciudad de México)
🏢 Impact Advisors Mexico
📍 Ciudad de México