Senior DevOps Engineer — Platform Deployment & Multi-Cloud Infrastructure

? Accomplished Tech Visionary

Elevate your expertise to new heights at 3Pillar, the premier destination for trailblazing senior software engineers like yourself. Picture collaborating with industry leaders, spearheading transformative projects that redefine urban living, establishing new media channels for enterprise companies, or driving innovation in healthcare. Our mission is to revolutionize the tech landscape, and your skills are integral to achieving this ambitious goal.

Your role extends beyond the realm of code composition; you will architect transformative solutions that reshape entire industries. Join us and spearhead the charge toward a tech future that transcends the ordinary.

About The Role

We are hiring a Senior DevOps Engineer to own and evolve the deployment of our AI-powered application modernization platform (NEXUS) into client production environments. This role is a unique hybrid of Platform Engineering and Technical Advisory. You will not only design the underlying multi-cloud infrastructure (AWS, Azure, GCP) but also partner directly with client IT groups to establish SysOps frameworks.

You will leverage our AI-driven automation tools to provision infrastructure, integrate AIOps for anomaly detection and remediation, and ensure clients receive seamless product updates via our Helm-based delivery pipeline.

This is a senior individual contributor role that requires a "product mindset"—you are designing for scale, security, and long-term operational sustainability in client environments.

What you will do

Client Collaboration & SysOps Partnership

- Serve as the primary technical partner to client IT groups, guiding them on best practices for operating bespoke NEXUS implementations.
- Work with client-aligned delivery teams to manage the lifecycle of the platform, ensuring timely and reliable product updates via Helm charts.
- Collaborate with client stakeholders to tailor infrastructure and operational workflows, ensuring NEXUS integrates seamlessly with their existing enterprise monitoring and ticketing systems.

AI-Driven Automation & AIOps Integration
- Build & Leverage AI for Provisioning: Architect and implement AI-assisted workflows to automate the provisioning and configuration of infrastructure across multi-cloud environments.
- AIOps Implementation: Integrate and adopt 3Pillar’s AIOps platform into client ecosystems to enable proactive, automated anomaly detection and incident remediation.
- Knowledge Base Evolution: Maintain and refine the AIOps knowledge base, training agents to perform accurate root-cause analysis (RCA) and automate recurring issue resolution.

Platform & Multi-Cloud Development
- Evolve our Helm-based platform layer and Terraform module libraries to support standardized, secure deployment patterns across AWS, Azure, and GCP. 1 2
- Design for "Delegation": Move our automation from simple execution to self-adapting workflows that handle ambiguity and get smarter over time. 3
- Ensure all infrastructure-as-code and automated remediation scripts meet rigorous enterprise security and compliance standards, including PII access logging and least-privilege IAM





Our technology stack You should be comfortable working with most of the following (or able to ramp quickly):

Area

Technologies

IaC

Terraform (>= 1.5), remote state (S3 + DynamoDB), module versioning via Git tags

Cloud

AWS (primary for client deployments): EKS, VPC, NLB, EFS, ECR, Route 53, KMS, IAM/IRSA
- Azure: AKS, Key Vault, ACR, VNet
- GCP: GKE, Artifact Registry

Kubernetes Production cluster operations, storage classes, ingress, HPA, troubleshooting CrashLoop / init failures

Packaging

Helm (umbrella charts, atomic releases), feature-flag-driven deployments

Platform services

HashiCorp Vault, Keycloak, OAuth2 Proxy, cert-manager, Zalando Postgres Operator, Neo4j, Redis Operator, Strimzi Kafka, Prometheus/Grafana/Loki, Apache Airflow, MinIO

Application platform

Python/FastAPI backend, React frontend, MCP server, background workers, retrieval/RAG services; container images on a private registry (e.g. GHCR)

CI/CD & GitOps

GitHub Actions, Flux (internal environments), image signing (Cosign)

Observability & ops kubectl, helm, structured logging (Loki), metrics/alerts, operational runbooks

Security

TLS (Let's Encrypt DNS-01), secrets via Vault/VSO, SSO/OIDC, VPN / CIDR-based ingress controls

Required Experience

- Client-Facing Advisory & • Enablement: Proven experience in a technical advisory or client-facing engineering role. You are comfortable partnering with client IT teams, guiding them through technical adoption, and translating complex platform requirements into operational success.

- DevOps & • Infrastructure Expertise: 5+ years in DevOps, SRE, or Platform Engineering. You possess production-grade Terraform experience—architecting modular, multi-cloud IaC frameworks that enable consistent, repeatable deployments across different environments.

- AIOps & • Observability: Hands-on experience integrating or managing AIOps platforms or automated observability stacks. You understand the lifecycle of incident response, anomaly detection, and automated remediation.

- AI-Driven Automation: Demonstrated experience building automation workflows. You don’t just write scripts; you build systems that reduce manual operational toil and empower users through self-service provisioning and automated configuration.
- Platform Engineering at Scale: Deep expertise in Kubernetes and Helm. You have a track record of deploying and operating complex, multi-service platforms and managing their lifecycle (chart development, values layering, atomic releases).
- Foundational Cloud Operations: Proven AWS expertise (EKS, networking, IAM/IRSA) with a strong aptitude for multi-cloud environments (Azure/GCP).
- Identity &

• Security: Solid experience with secrets management (HashiCorp Vault or similar) and identity/SSO integration (Keycloak/OIDC).

- Communication & • Mentorship: Excellent written and verbal communication.



You are able to explain complex technical concepts to non-technical stakeholders and mentor teams on best practices.

Strongly preferred / nice to have
- Consultative Experience: Prior work as a Solutions Architect, Technical Account Manager, or Implementation Engineer in a SaaS or Managed Services environment.
- AI/LLM Infrastructure: Experience managing infrastructure for AI/ML workloads, including GPU node pools, vector databases (e.g., Neo4j), or RAG (Retrieval-Augmented Generation) pipelines.
- GitOps & Lifecycle: Hands-on experience with GitOps methodologies (Flux, Argo CD) for managing continuous deployment at scale.
- Enterprise Compliance: Experience operating within regulated or enterprise environments (PII logging, audit trails, network isolation, SOC2/compliance-heavy workflows).
- Kafka & Distributed Systems: Experience with event streaming platforms (e.g., Strimzi/Kafka) or specialized operators for stateful services. What success looks like in your first 6–12 months
- Successful enablement of client IT teams to independently manage and operate the NEXUS platform.
- Quantifiable reduction in manual operational toil for clients through the successful adoption of AIOps-driven anomaly detection and automated remediation.
- Seamless, low-friction delivery of platform updates via automated Helm-based pipelines.
- Deployment of robust, AI-provisioned infrastructure stacks that adapt to client-specific demands while maintaining security and compliance.

Benefits

- Vacations. According to the law from your first anniversary
- Discretionary Time Off (employees are able to take time off when necessary)*
- 26 days of Christmas bonus
- 75% vacation bonus
- Foo coupons
- Major Medical Insurance
- Life Insurance (optional)
- Savings Box (optional)
- Law benefits: IMSS, Afore, Infonavit
- Home office
- Udemy - E-learning

What is it like working for 3Pillar Global? At 3Pillar, We Offer a World Of Opportunity

- Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
- You will be part of a global team , learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage general resources to accomplish our work in efficient and effective teams.
- We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

- Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
- We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.

Join us and be a part of a global tech community! ?? Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam!

📌 Senior DevOps Engineer_Req 117 (Zona Metropolitana del Valle de Toluca)
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📍 Zona Metropolitana del Valle de Toluca