WHAT MAKES US A GREAT PLACE TO WORK

Weareproudtobeconsistentlyrecognizedasoneoftheworld'sbestplacestowork. WearecurrentlythetoprankedconsultingfirmonGlassdoor'sBestPlacestoWorklistandhaveearnedthe#1overallspotarecordseventimes.Extraordinaryteamsareattheheartofourbusinessstrategy,butthesedon'thappenbychance.Theyrequireintentionalfocusonbringingtogetherabroadsetofbackgrounds,cultures,experiences,perspectives,andskillsinasupportiveandinclusiveworkenvironment.Wehirepeoplewithexceptionaltalentandcreateanenvironmentinwhicheveryindividualcanthriveprofessionallyandpersonally.

WHO YOU'LL WORK WITH

You'll joinourAmericasBenefitsteam,supportingtheadministrationanddeliveryofBain'semployeebenefitsprogramsacrosstheUnitedStates.

You'll collaboratewithHRcolleagues,payrollteams,externalbenefitsproviders,andotherstakeholderstoensureemployeesreceivetimely,accurate,andhigh-qualitysupportthroughouttheirbenefitsexperience.

WHERE YOU'LL FIT WITHIN THE TEAM

AsanAssociatewithintheAmericasBenefitsteam,you'llplayanimportantroleinsupportingtheday-to-dayadministrationanddeliveryofourU.S.employeebenefitsprograms,includinghealth,life,disability,accident,retirement,perks,andleaveofabsencebenefits.

You'll serveasakeypointofcontactforemployees,helpingthemnavigatebenefitsquestionsandensuringapositiveserviceexperience.You'llalsosupportadministrativeprocesses,reporting,communications,andinitiativesaimedatimprovingoperationalefficiencyandtheoverallemployeeexperience.

Thisroleisidealforsomeonewhoenjoyshelpingothers,hasstrongorganizationalskills,andthrivesinacollaborative,detail-orientedenvironment.

WHAT YOU'LL DO

Employee Benefits Support & Service Delivery (70%)

- ServeastheprimarypointofcontactfortheU.S.Benefitsinbox,providingtimelyandprofessionalassistancetoemployeesacrossalllevelsoftheorganization.

- Respondtoemployeebenefitsquestions,resolveissues,andcoordinateescalationswithappropriateinternalteamsorexternalproviders.

- Partnerwithinsurancecarriersandbenefitsvendorstoverifycoverage,requestidentificationcards,andresolveclaims-relatedquestions.





- Processbenefitschangesassociatedwithnewhires,qualifyinglifeevents,employeetransfers,departures,andleavesofabsence.

- Prepareanddistributeleaveofabsencecommunications,includingmedical,parental,military,family,andintermittentFamilyandMedicalLeaveAct(FMLA)leave,coordinatingwithHRAndexternalleaveadministrators.

- Prepareemployeebenefitsverificationlettersanddocumentationforinternationaltravelorvisapurposes.

- Distributerequiredlegalnotices,includingnewhireandDepartmentofLaborcommunications.

- Coordinateemployeerecognitionactivities,includingbabygiftswhenapplicable.

- Developandmaintainfrequentlyaskedquestionsandemployeebenefitscommunicationmaterials.

- Supportbenefits-relatedwebinars,employeecommunications,andeducationalinitiativesthroughouttheyear.

Benefits Administration & Operational Support (20%)

- Maintainaccuratebenefitsandleaveinformationacrossinternalandexternaladministrativesystems.

- MonitorCOBRAenrollmentsandterminations,includingcoordinatingapplicablesubsidiesforemployeesreceivingseverance.

- Calculatebenefitscostsassociatedwithunpaidleaves,includingeducational,personal,andotherapprovedabsences,andcommunicaterelevantinformationtoPayroll.

- Maintainaccuratebenefitservicedatesfornewhires,rehires,transfers,andemployeesreturningfromunpaidleave.

- SupporttheannualOpenEnrollmentprocess,includingcarriercoordination,employeecommunications,vendorwebinars,systemtesting,andbenefitsdocumentation.

- Reviewemployeeeligibilityandvendorintegrationfiles,identifyingandresolvingdiscrepancieswithproviderssuchasBlueCrossBlueShield,DeltaDental,VisionServicePlan,andExpressScripts.

- Prepareanddistributeemployeeeligibilityfilestobenefitsproviders,includingBrightHorizons,HyattLegal,andPerksatWork.





- Conductregularauditstoensureconsistencybetweenexternalbenefitsadministratorsandinternalsystems,includingWorkday.

- Supportauditsrelatedtoleaveadministration,lifeinsurance,long-termdisability,retirementbenefits,andotheremployeebenefitsprograms.

Benefits Projects & Continuous Improvement (10%)

- Supportperiodicandadhocbenefitsreportinganddataanalysis.

- Identifyopportunitiestostreamlineadministrativeprocessesandimproveoperationalefficiency.

- Contributetobenefits-relatedprojectsinvolvingtechnology,automation,andartificialintelligence.

- Supportbenefitsbenchmarking,vendorrequestsforproposals,awardsubmissions,andemployeebenefitsinitiatives.

- ParticipateintestingandimprovementactivitiesrelatedtoWorkdayandbenefitsadministrationsystems.

ABOUT YOU

Required Qualifications

- Bachelor'sdegreeoranequivalentcombinationofeducation,training,andexperience.

- 1+yearsofrelevantprofessionalexperience.

- Experienceworkingwithadministrativesystemsandprovidingcustomerserviceoremployeesupport.

- Generalknowledgeofemployeebenefitsprograms,includinghealthinsurance,retirement,lifeinsurance,disability,accidentbenefits,andleavesofabsence.

- StrongEnglishcommunicationskills,bothwrittenandverbal,inaprofessionalbusinessenvironment.

- ProficiencyinMicrosoftOfficeapplications.

- Excellentorganizational,reporting,andtimemanagementskills,withstrongattentiontodetail.

- Abilitytomanagemultiplepriorities,meetdeadlines,andmaintainaccuracyinadynamicenvironment.

- Strongjudgmentanddiscretionwhenhandlingconfidentialemployeeinformation.

- Abilitytocollaborateeffectivelywithcolleagues,externalproviders,andcross-functionalteamswhilebuildingtrustedworkingrelationships.

Preferred Qualifications

- Previousexperienceinemployeebenefitsadministration.

- Experiencesupportingemployeesorcustomersinaprofessionalservicesenvironment.

- FamiliaritywithWorkdayorsimilarHRadministrationsystems.

- Experiencecoordinatingwithexternalbenefitsprovidersorinsurancecarriers.

WORKING MODEL

This role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.

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📌 Associate, Americas Benefits (México)
🏢 BainInc
📍 México