About the Role

Our client, WhatJobs Direct , is seeking a motivated and customer-oriented Agente de Soporte de Seguros to join their busy office in Guadalajara, Jalisco . This role is integral to ensuring clients receive timely and effective support concerning their insurance policies. You will be responsible for handling a variety of customer inquiries, assisting with policy-related questions, and providing information on claims and coverage. The idóneo candidate is a clear communicator with a strong desire to help clients navigate the complexities of insurance. You should be proficient with administrative tasks and possess a friendly, professional demeanor. This position requires a commitment to providing excellent customer service and contributing positively to the team environment in our Guadalajara office. We are looking for individuals who are eager to learn and grow within the insurance sector.

Key Responsibilities

- Respond to customer inquiries via telephone and in-person regarding insurance policies and services.
- Provide assistance with policy information, coverage details, and billing inquiries.
- Help customers understand their policy benefits and options.
- Assist with the initial intake of claims information and direct customers to the appropriate department.
- Process policy changes, updates, and renewals accurately.
- Maintain customer records and update information in the company's database.
- Ensure a high level of customer satisfaction through professional and courteous service.




- Collaborate with agents and other team members to provide comprehensive client support.
- Follow company procedures and guidelines for all customer interactions.
- Handle administrative tasks as assigned to support the office operations.

Requirements

- Previous experience in customer service or administrative support roles is preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- A friendly, approachable, and professional demeanor.
- Basic understanding of insurance principles or a willingness to learn quickly.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a busy office environment.
- High school diploma required; further education or certifications are a plus.
- Must be able to work from our office located in Guadalajara, Jalisco .
- Team player with a positive attitude.

Benefits

Our client offers a competitive salary and benefits package, including health insurance and paid time off. This role provides a stable work environment in Guadalajara with opportunities for professional development within the insurance industry. You will be part of a supportive team and gain valuable experience in insurance operations and customer support. Career growth opportunities are available for dedicated employees. Join a well-established company and contribute to its success.

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📌 Agente de Soporte de Seguros (Centro)
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