Farmers Group Inc. is seeking a Workforce Analyst I in Mexico to monitor contact center performance, analyze trends, and support staffing strategies to meet service level objectives. The role involves evaluating call volumes, agent productivity, schedule adherence, and real‑time staffing recommendations.
Schedule is full‑time (40 hours/week) with a adaptable timetable including weekends. Responsibilities include real‑time staffing adjustments, OT/VTO decisions, adherence tracking, audits, and
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📌 Workforce Analyst I - Real-Time Staffing & Analytics (Aguascalientes)
🏢 Farmers Group
📍 Aguascalientes
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