Customer Experience & Service Operations Lead (México)

Customer Experience & Service Operations Lead (México)

31 oct
|
Cma Cgm
|
México

31 oct

Cma Cgm

México

CMA CGM in Mexico City is seeking a customer-focused professional to lead the coordination of Customer Service operations and deliver a consistent end-to-end customer experience across phone, email, and digital channels.

You will drive escalations, service recovery, and continuous improvement, monitor NPS/CSAT, manage stakeholder relationships, and lead service reviews with cross-functional teams.

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📌 Customer Experience & Service Operations Lead (México)
🏢 Cma Cgm
📍 México

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