Order Management & Forecast Analyst

Kauffman Engineering, LLC., with locations throughout Mexico and the USA, has an immediate remote opportunity for an Order Management & Forecast Analyst in Reynosa, MX.

Company Summary

Kauffman Engineering, LLC, a privately held, American company is well established since its beginning in 1973. We have grown from a small wiring harness operation into a multi-million-dollar company with a highly respected role as a worldwide supplier of electrical harnesses, lead wires, jumper wires, twisted pair wires, cable assemblies, molded plugs, thermoform plastics, and populated circuit boards.

Job Summary:

The Order Management & Forecast Analyst supports the Customer Service team by improving order entry accuracy, ERP data quality, customer order visibility, and recurring process automation.

This role is responsible for helping centralize order-related information, reduce manual follow-up, and improve visibility to customer-impacting risks across accounts. The position works with customer purchase orders, releases, portals, ERP data, Excel files, and internal teams to support a more consistent and proactive Customer Service process.

The role also supports forecast and demand visibility by connecting open orders, customer releases, forecast changes, fill rate signals, pull-ins, cancellations, and order trends so the team can identify risks earlier and respond with better information.

Key Responsibilities

Order Management

· Enter and maintain customer orders accurately in the ERP system.

· Review customer purchase orders, releases, and portal information.

· Validate part numbers, quantities, pricing, requested dates, lead times, and shipping requirements.

· Identify missing, incomplete, or incorrect information before orders are confirmed.

· Support order acknowledgments and help track orders requiring follow-up.

· Help maintain clean and reliable customer order data.

Order Visibility & Process Automation

· Help centralize order-related information currently managed across separate files, emails, portals, or individual trackers.

· Improve visibility to open orders, acknowledgments, past due orders, pricing issues, lead-time exceptions, MOQ attainment, and customer order status.

· Automate or simplify recurring manual work using Excel, Power Query, Power BI, ERP extracts, AI tools, or other available resources.

· Create and maintain tools that help CSS review order activity, customer requirements, and follow-up items more efficiently.

· Support standard processes that make information easier to review, share, and act on.

Forecast & Demand Visibility





· Support visibility to customer forecasts, releases, open orders, demand changes, and fill rate signals.

· Help identify pull-ins, cancellations, unusual demand changes, and customer-impacting risks.

· Connect ERP order data, customer releases, and forecast information into a clearer view for CSS.

· Provide insight that helps the team prioritize follow-up, improve communication, and identify risks earlier.

Customer Service Support & Process Improvement

· Work with Customer Service, Planning, Materials, Operations, and Sales to obtain accurate updates when needed.

· Help track exceptions when ownership, recovery dates, or customer impact are unclear.

· Support customer playbooks by documenting key requirements such as portals, ASNs, lead times, MOQ rules, and order processes.

· Identify repetitive activities that can be simplified, automated, or standardized.

· Help reduce dependency on individual manual tracking by improving shared visibility and consistency.

· Will be required to perform other duties as requested, directed, or assigned.

Required Skills

· Experience in order entry, customer service, order management, supply chain support, planning support, logistics, or manufacturing administration.

· Strong Excel skills.

· Ability to work with ERP systems and business data.

· Strong attention to detail and accuracy.

· Ability to identify errors, trends, exceptions, and missing information.

· Good follow-up, communication, and organizational skills.

· Ability to work with multiple departments in a fast-paced manufacturing environment.

· English/Spanish bilingual (written and spoken)

Preferred Skills

· Experience with customer portals, releases, EDI, ASNs, order acknowledgments, or customer order management.

· Experience with Excel formulas, pivot tables, Power Query, Power BI, or automation of manual files.

· Experience with ERP systems such as VAI, SAP, Oracle, AS400, QAD, Epicor, Plex, Infor, JD Edwards, or similar.

· Knowledge of open orders, lead times, backlog, pricing discrepancies, MOQ, fill rate, forecast changes, or customer order trends.

· Manufacturing, maquiladora, automotive, electronics, wire harness, HVAC, appliance, or industrial experience preferred.

Purpose of the Role





This position helps Customer Service improve order accuracy, centralize visibility, automate repetitive work, and identify customer-impacting risks earlier.

The role supports the department’s goal of becoming more structured, data-driven, and scalable without depending only on manual follow-up or additional headcount as the business grows.

Work Environment:

· Remote work from home.

· Travel within US and Mexico (< 10%)

· Ideal region is CST or EST time zones.

· Located within 100 miles of a regional airport.

Company Benefits

Our company benefits provide full-time employees with a wide variety of benefits to meet the needs of our diverse workforce. We offer the following benefits: health, dental, and vision insurance, prescription drug benefits, versátil spending accounts, voluntary life insurance, AD&D; insurance and healthy incentive credit. We also provide company paid life insurance and short-term and long-term disability insurance. Paid time off benefits include PTO and 9 paid holidays.

Equal Opportunity Employer

Kauffman is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This employer participates in the E-Verify program.

Job Type: Full-time

Application Question(s):

- How many years of experience do you have in order management (entering, validating, and tracking customer orders in an ERP)?

☐ Less than 2
☐ 2–4
☐ 5 or more

- . Have you worked with customer forecasts, releases, or demand data (for example, comparing forecast to open orders, identifying pull-ins or cancellations, or reporting demand changes)?

☐ Yes, as a regular part of my role
☐ Occasionally
☐ No
If yes, please provide a brief example (2–3 sentences):

- Do you have • Knowledge of open orders, lead times, backlog, pricing discrepancies, MOQ, fill rate, forecast changes, or customer order trends?
- Do you have • Manufacturing, maquiladora, automotive, electronics, wire harness, HVAC, appliance, or industrial experience?
- What is the monthly pay you will accept?

Education:

- Bachelor's (Preferred)

Experience:

- advanced excel skills: 1 year (Required)
- ERP systems: 3 years (Required)

Language:

- English- (Advanced written and spoken) (Required)

Location:

- Reynosa, Tamps. (Required)

Work Location: Remote

📌 Order Management and Forecast Analyst (México)
🏢 Kauffman Engineering
📍 México