Schedule: Monday to Friday, 8:00 AM – 5:00 PM onsite
About Impact Advisors Mexico
At Impact Advisors Mexico, we turn passion for healthcare into lasting careers. As part of the Impact Advisors network in the U.S., we partner with leading hospitals and healthcare organizations to enhance clinical, financial, and operational outcomes.
Our culture is people-first, inclusive, and growth-driven. We believe in empowering our associates through learning, collaboration, and purpose — creating a space where every idea and every individual matters. Together, we deliver solutions that make a Positive Impact in the world of healthcare.
Your Path to a High-Impact Healthcare Career
As a Clinical Application Support Analyst, you will be responsible for ensuring the smooth operation and optimal performance of clinical applications within the EPIC Electronic Health Record (EHR) system.
What You’ll Do
· Providing top-tier customer service to end users and stakeholders of the EMR system.
· Designing, building, and testing application functions while minimizing errors.
· Meeting or exceeding service-level agreements (SLAs) to avoid contractual penalties.
· Ensuring all ticket documentation adheres to company standards.
· Offering training and guidance to end users on how to navigate and utilize Epic software effectively.
· Analyzing workflows to identify areas for improvement and implementing streamlined solutions.
· Maintaining and updating the Epic system to ensure its continued efficiency and reliability. · Collaborating with IT teams and other stakeholders to integrate Epic with other systems seamlessly.
· Assisting in data analysis and reporting to aid clinical and administrative decision making
Who You Are Education & Experience ·
A clinical background in one of the following areas: Pharmacy, Laboratory (Clinical)
· Excellent communication and interpersonal abilities.
· Proven problem-solving and analytical skills.
· Ability to work independently and collaboratively within a team.
· Attention to detail and a commitment to meeting deadlines.
· Ability to adhere to established processes and resolutions. .
Bachelor’s degree required.
Preferred Qualifications
Prior experience with Electronic Health Records (EHR), especially Epic
Experience in healthcare operations or technology environments
Customer service or application support experience
What You’ll Get Because we believe great professionals deserve great benefits:
Law Benefits:
15 days of year-end bonus (Aguinaldo)
12 days of paid vacation + vacation premium
Paid public holidays Overtime pay
Social security (IMSS)
Above-the-Law Benefits:
MXN $4,000 grocery vouchers monthly
Major and minor medical insurance through Sofía Salud
TotalPass gym membership discounts
5 vacation days before completing your first year
Paid training and continuous mentorship
Tipo de puesto: Jornada completa
Beneficios:
- Descuento de empleados
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Programa de referidos
- Seguro de gastos médicos mayores
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Pregunta(s) de postulación:
- ¿Cuál es tu nivel de inglés conversacional?
- ¿Resides actualmente en la Ciudad de México o en un área cercana de la zona de trabajo?
- ¿Cuentas con experiencia laboral relevante para el puesto?