Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection.Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued general growth, innovation and impact.We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.Position SummaryThe Business Solutions Representative is responsible for developing and servicing a portfolio of clients (Agents) through telephone calls, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.Duties And ResponsabilitiesDeliver excellent customer service and provide effective solutions through both inbound and outbound callsConduct and document regular telephone outreach across the assigned territoryMonitor pricing and report on trends or discrepanciesFollow up with inactive agenciesDevelop and implement business plans to support regional goalsIdentify and prospect new business opportunities within the assigned territory of VietnamPrepare and submit reports on competitor activityProvide support and assistance to sales field staff as neededOversee the full onboarding and installation process for new agenciesSupport and develop new agents to ensure operational readinessMaintain and increase transaction volume within the assigned territory of VietnamEnsure sustained and growing profitability of transactions in the territory of VietnamGrow and manage the portfolio of assigned agenciesTrack, follow up, and resolve issues reported by agents and field staffMaintain full availability to respond to operational and business needsCollaborate effectively in a team environment to achieve common objectivesPeriodically visits key accounts, to support with POS marketing material, pricing, FX rates, and all tools needed to growth the businessPeriodically visits decliners agents to support with all tools needed to recoup the transaction and growth the businessQualificationsFully bilingual in English and SpanishNeeds to have US passport, as travel outside the country is required2-4 years of experience in customer service, inside sales, account management, or business developmentUnderstanding of the sales cycle, with the ability to close dealsExceptional verbal and written communication skills with a high level of confidenceCreative thinker and must have the ability to solve critical problemsAbility to multitask and manage business conflictsAbility to analyze the market and target potential customersStrong internet research skillsExcellent presentation skills, verbal and written communication skills,



and interpersonal skillsVery organized and attentive to details. Disciplined and dedicatedStrong ability to track multiple initiatives and meet deadlines efficientlyAbility to handle a fast-paced environment and challenging workloadHighly motivated with a strong desire for successBased on experience and judgment to plan and achieve goalsDesire to be successful, competitive, optimistic, persuasive, uprightApproaches work with a consistently positive attitude and proactive mindsetStrong customer service skills and a commitment to providing timely, effective solutionsMust be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook, and MS ExcelGoal-oriented and committed to achieving team and individual targetsMust be adaptable, professional, courteous, and motivated, and must function well individually or as a member of a teamWorking ConditionsGeneral office working conditions with a hybrid work schedule. Some travel (foreign and domestic) is requiredWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.#J-18808-Ljbffr

📌 Business Solution Representative (Tijuana)
🏢 Viamericas
📍 Tijuana