As a Customer Success Manager (CSM) you will showcase your “Customer First” attitude, your passion for service and enjoyment of learning new technologies by leading our customer Renewals. You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical partners. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams.Operate as the main point of contact with ThousandEyes customersLaunch and on-board new customers, and set them up for success with the platformPrepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growthBecome a trusted adviser for the partners and operational teams via the ThousandEyes platformUnderstand the platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growthEnsure the timely renewal communication and closureConduct business reviews with customers, tracking outcomes and follow-up itemsForecast and track key account metricsIdentify and qualify growth opportunities, collaborate with sales teams to drive closureDrive customer renewalAssist with high severity requests or issue escalations as neededMinimum Qualifications5+ years of professional experience in software sales,



including experience managing and closing sales opportunities.Experience generating sales pipeline through outbound prospecting and lead generation.Experience achieving or exceeding sales quotas.Experience working in a matrixed organization and collaborating with multiple internal teams and stakeholders to develop and close sales opportunities.Bachelor’s degree or equivalent practical experience.Preferred QualificationsA standout 'customer first' attitudeOutstanding communication and problem-solving skills. Excellent verbal and written communication skillsExcellent listening, negotiation and presentation skills. Ability to work with various business unitsHighly organized with outstanding follow-up skillsTechnically adept, understanding of software and how businesses use software.Why Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a integral scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.#J-18808-Ljbffr

📌 Renewals Specialist (Estado de México)
🏢 Cisco Systems
📍 Estado de México