The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

MAIN PURPOSE

At Cartier, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. As a Client Advisor, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. As an Ambassador of the Maison, he/she ensures a unique client experience throughout all touch points.

KEY RESPONSIBILITIES

Key responsibility 1: SALES PERFORMANCE

- ACHIEVE / EXCEED SALES GOALS
- Ensure the maximization of sales by Boutique, as well as excellent customer care: helping clients locate, select and buy products through a memorable Cartier experience.
- Carry out short-, medium
- and long-term actions to achieve/exceed the individual and store sales and KPI targets indicators set by Directors.
- MAXIMIZES THE OPPORTUNITIES FOR PURCHASE AND REPURCHASE
- Consistently achieves and/or exceeds the monthly sales target, as directed by management.
- Defines targeted actions on existing clients for purchasing / repurchase through Clientelling actions & follow up all along their journey.
- Defines targeted actions for clients coming for a Care service (to leverage service to sale conversion) and provides adequate follow up.




- Defines targeted actions to convert visitors & prospects into clients
- Find ways to exploit existing /new opportunities for Cartier
- undefined

Key responsibility 2: CUSTOMER AND EXPERIENCE DEVELOPMENT

- CONNECT & ENGAGE WITH ALL CLIENTS AND VISITORSEnsure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.
Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to serviceChampion client discovery to collect information & data on clients (hobbies, friends & family, client values….)Beyond the boutique participate and research about client’s relevant events and interests.
Appropriately resolve client issues/concerns and elevate as needed to ManagementundefinedDELIVER A HIGHLY PROFESSIONAL SERVICE IN AN OMNICHANNEL ENVIRONMENTTake care of each guest’s personal Cartier journey (i.e looking for a gift, a repair, a quick service…) & deliver in-BTQ experience through the Maison Art of Selling. (needs & motivations clients)Suggest products based on client preferences [using stock from the boutique or from another retail network (ex.



E-commerce)]Prepare for visits using client database and relationship history to provide optimal experience.
Champion hyper-personalized actions, both digital & non-digital onPersonalized client’s experiences actions (Taking products to client's home, engraving, embossing, digital experience …)Conciergerie & in-store hospitality servicesMaison related animation Client special eventsNew services (boutique pick up, delivery at home, distant sales…)undefined

Key responsibility 3: SELF-DEVELOPMENT

- PROACTIVE SELF-DEVELOPMENTThe Client Advisor assumes responsibility for its development through the training, tools, and workshops that the company provides, to be able to give effective sales presentations and build long-term customer relationships.undefinedConstantly develop knowledge &

skills:
Cartier product, know how, métier, industry news-competition, Client lifestyle, local events, active listening, negotiation, selling skills etcShare information / knowledge/ expertise with the team (during a daily brief, during a monthly meeting…), such as: special knowledge, industry news, etc…Constantly learn from others (participate to mentoring / referral programs)Actively takes part in events and trainings organized by the different areas.
Remain current on industry news and competitorsBRAND AMBASSADORMaintains the ideals of Cartier’s client experience, with a clear comprehension of the luxury service requirements.
Acts and leads under the Maison’s values.
Seeks feedback from operational processes to ensure they are carried out as efficiently as possible.
Supports and attends client events as needed.
Leads by exampleCreates brand enthusiasm within the boutique by:Sharing his/her knowledge of the operational process

📌 Client Advisor Part time (México)
🏢 Fashion United
📍 México