ABOUT USCovidence is where trusted evidence gets made.We're a non-profit platform that makes it easier to systematically review research.
Used by over 800,000 researchers at 500+ institutions worldwide, we combine rigorous workflows with carefully evaluated AI and automation, training that builds research capability, and 24/7 support from expert researchers.THE OPPORTUNITYLove evidence synthesis but ready for a career outside academia?
This role puts your research expertise to work every day.
You'll help review teams around the world produce better evidence, faster.You'll join a team of fellow researchers who provide expert support and training to our general user community.
This is a customer-facing role in a growing organisation.
Our users rely on us mid-review to keep their workflows moving and you'll help us grow by keeping our customers successful.What you'll do:Solve technical questions from review teams, from students on their first review to Cochrane authorsDesign and deliver training that builds research capability across institutionsAct as the voice of researchers inside the company, turning user feedback into product insightCreate and improve support content, including knowledge base articles, instant replies and our AI chatbotGet early access to new features, including AI and automation tools, and help researchers understand how to use them wellTrack and report on support, training and webinar performance, using data to spot trends and improve what we doPlan and deliver webinar events to engage our community of evidence producersOccasional travel for team or customer eventsWhat you'll bring:You MUST have hands-on experience of evidence synthesis and the systematic review process, ideally from a non-healthcare discipline like engineering,



climate or educationExperience teaching, training or supervising, whether that's lectures, workshops, or guiding students and colleaguesA talent for explaining complex ideas clearly, in writing and in person and when presenting to large audiences, to people from all backgroundsExcellent written and spoken EnglishThe ability to manage competing priorities and work independently towards clear objectivesPatience and care when helping people solve problemsNice to haveExperience in customer support or a SaaS environmentAn additional languageTHE PERKSWe work remotely from home.
You need to have at least a 5-hour overlap with 9am–5pm US Eastern Time4 Week paid annual leaveMonthly Health Insurance AllowanceMonthly home allowance to set up and run your home officeGifted time off between Christmas and New YearsSupport for parents with 14 weeks paid primary carers leave and 8 weeks paid leave for partners, available after only 6 months tenureAccess to services & programs to support your wellbeingAn annual knowledge allowance and time so you keep learning and developingCompetitive salaries relevant to your experience and home base location, reviewed twice yearly.Our eligibility and employment information: If you are offered a role, it will be contingent on returning clean background checks.We provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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📌 Community Support Manager (Xico)
🏢 Future Evidence Foundation
📍 Xico