Customer ContactCustomer Contact works focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
Acting as liaison between customers, production and distribution departments.Your RoleAnalyze and process customer demand with proper planning time fenceExperience with SAPExperience with STLA, CHAMPS, Covisint, ****, IMS7, GSDB and others as plusResponsible for contact for all requirements, deliveries, shipments and customer service attentionHandling product deliveries finishing and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants.Formulate and delegate logistics for emergency deliveriesResponsible for logistics, order fulfillment and customer payments,



facilitating problem solving with customer materialResponsible for dispute process within Customer Portals or Process ToolsActing as liaison between customers, production and distribution departmentsAnalyze and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returnsYour BackgroundIn-depth knowledge of customer contact/service principles and practicesExcellent organizational and planning skillsAbility to take decisions and good judgment in emergency situations.Interpersonal skills to work effectively with othersBusiness Administration, Industrial Engineer BD or studying similar career3 -5 years' experience as Costumer ContacExperience on Tier 1 automotive industryEnglish conversationalPrivacy Notice - Active Candidates: is an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
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📌 Costumer Contact (Estado de México)
🏢 Aptiv
📍 Estado de México