Pfizer seeks a Subject Matter Expert for its Global Operations Service Centre in Mexico City to lead end-to-end service delivery across assigned markets. The role focuses on process excellence, standardization, and vendor management while ensuring compliance and operational efficiency for commercial and marketing functions.
Responsibilities
Drive process excellence initiatives including standardization, optimization, and automation across assigned services
Serve as single point of contact for GOSC, managing stakeholder engagement and project leadership globally
Ensure timely delivery of insourced and outsourced activities while monitoring KPIs and team/vendor performance
Lead service transitions, onboarding of new services, and geographical expansions with knowledge transfer




Maintain accurate desktop procedures and documentation; propose solutions to operational and data-related issues
Requirements
Proven hands-on experience in incentive compensation
Experience in sales force management/CRM or medical samples management
Bachelor's degree minimum; 5+ years in integral operations service delivery
Fluency in written and spoken English and Spanish
Deep operational experience in shared service centre environments
Strong analytical, stakeholder management, and process optimization skills
Master's degree or Agile/Scrum certification preferred

📌 Subject Matter Expert, Global Operations Service Centre (Xico)
🏢 Pfizer
📍 Xico