No Relocation Assistance Offered
Job Number****** : Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate:Palmolive Company is a integral consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate:Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, lets build a brighter, healthier future for all.

Title:
CBS Order to Invoice Analyst

Location:
Mexico City

Role Summary:

As a CBS Order to Invoice Analyst, you will manage the end:to:end Order to Invoice (OTI) cycle within Colgate:Palmolive Best Practice standards (Essentials) to ensure seamless customer service execution. Sitting within the Customer Service and Logistics organization, this role serves as a primary contact point for internal CDO (Customer Development Organization) partners and external accounts to drive on:time deliveries and order fulfillment. You will play a pivotal role in optimizing supply chain efficiencies, managing order exceptions, and maintaining high service levels across assigned accounts.

Responsibilities:

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End:to:End Order Management:
Direct and execute all aspects of the Order to Invoice process-including order processing, return resolution, and claim management-within Colgate's Selling Terms and Conditions while maintaining CP Best Practice standards.

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Stakeholder and Customer Relations:
Serve as the primary point of contact for internal customer teams (CDO/CE) and external accounts, ensuring proactive communication on orders, deliveries, and fulfillment status.

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Cross:Functional Collaboration:
Partner closely with local Customer Development Teams (CDTs) and Logistics to troubleshoot delivery issues, eliminate supply chain inefficiencies, and execute cost:saving initiatives such as plant:direct and consolidated shipments.

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System Execution and Compliance:
Utilize SAP order processing and fulfillment applications (including APO) to manage order flow efficiently, minimizing manual intervention (touches) while enforcing sales terms and policies.

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Performance Analysis and Reporting:
Monitor Customer Service Key Performance Indicators (KPIs), analyze performance data, and prepare weekly and monthly customer service and cost:to:serve updates for local/division CDTs and CS and L management.

Required Qualifications:

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Bachelor's degree in Business Administration, Industrial Engineering, Logistics, or a related field.

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3+ years of experience in Customer Service, Order Fulfillment, Planning, Logistics, Sales, or Supply Chain operations.

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Advanced proficiency in Microsoft Excel.

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Professional fluency in English (100 written and verbal communication).

Preferred Qualifications:

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Experience working within the Consumer Processed Goods (CPG) industry.

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Hands:on experience with ERP platforms (e.g., SAP, Oracle, NetSuite) for order processing and fulfillment.

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Hands:on experience with SAP Advanced Planning and Optimization (APO) module.

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Strong cross:functional collaboration and conflict resolution skills when managing order exceptions, customer returns, and refusals.

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Demonstrated ability to analyze cost:to:serve metrics and logistics data to drive continuous improvement in supply chain operations.

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Hands:on

📌 Cbs Order To Invoice Analyst (Estado de México)
🏢 Empresa líder
📍 Estado de México