Operations Manager, Mexico Operatoins - Fulfillment Center
Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; The Senior Operations Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; As a senior leader you will oversee upwards of 1,000+ salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet. Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.
Owns and delivers the operational budget for functional area, including safety, productivity, financial planning, labor planning, and operational goals.
Responsible for providing strategic level/long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
Effectively leverages Operations and Area Managers to solicit ideas and understand problems and challenges in the building.




Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for safety, quality, productivity, and customer experience.
Sets clear goals and expectations for Operations and Area Managers; measures performance, provides feedback, and holds leaders accountable.
Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Work versátil schedule including weekends, nights, and holidays
~ Bachelor's degree or above
~ Speak, write, and read fluently in English, and have the ability to take direction in English
~10+ years of direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment
~10+ years Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
~10+ years of performance metrics, process improvement or lean techniques experience

Experience in a people management or leadership role which includes coaching and developing others
MBA or Master's degree preferred
Prior leadership development training or participation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

📌 Business Operations Senior Manager (Tepoztlán)
🏢 Amazon
📍 Tepoztlán