Job Purpose

Main contact for quality-related issues between a company and its customers. They are responsible for ensuring products and services meet customer requirements and standards, handling complaints, and driving continuous improvement initiatives.

Key Job Responsibilities

- Act as the primary interface with the customer's quality team.
- Address customer concerns and complaints.
- Provide technical support and guidance to customers.
- Attend customer audits and participate in customer meetings.
- Establish and maintain strong relationships with key customer contacts.
- Know and apply the corporate and local procedures of the Quality System as applicable.
- Monitoring of PR's, 8D's, and Status by Claims to meet internal and customer requirements.
- Ensure customer protection and updating of the daily report in the event of quality failures.
- Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.
- Monitor scorecard or equivalent Warranty.




- Update and analysis of information for JIRA and

Key Performance Indicators

- Score Card with customer in green status.
- Claims response time.
- TED updated and completed within 60 days.
- R/1000 according with YTD goal

Critical experience required

- Dealing with customers
- Problem solving (5 Why's, 8D, Fishbone, 5D)
- Quality tools (Control Plan, PFMEA, MSA, SPC)
- Customer portal management

Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.

📌 Principal Engineer I Customer Quality (Chihuahua)
🏢 Visteon
📍 Chihuahua