RUI MX

Job Title: Real-Time Analyst (RTA)

Location : On site CDMX Av. Insurgentes 810 Col. Del Valle Centro, Alcaldía Benito Juárez C.P. 03100

Full-time ON-SITE Position

Job Summary : As a Real-Time Analyst (RTA), you will be responsible for monitoring and managing real-time operations to ensure optimal performance of our call center. You will analyze real-time data to make informed decisions, support agents, and facilitate operational efficiency.

Key Responsibilities :

- Real-Time Monitoring : Track call volume, service levels, and agent performance using monitoring tools and dashboards.
- Performance Analysis : Analyze call data to identify trends, patterns, and areas for improvement.
- Scheduling Adjustments : Recommend schedule adjustments based on real-time demand and agent availability.
- Issue Resolution : Address real-time operational issues by collaborating with team leaders and supervisors to resolve staffing or performance challenges.
- Reporting : Generate and present real-time performance reports to management, highlighting key metrics and operational challenges.
- Communication : Serve as the main point of contact for operational updates, changes, and announcements to the team.
- Support Team Leaders :



Assist team leaders in performance management by providing insights and data on agent productivity and call handling.
- Process Improvement : Contribute to the development of best practices and procedures to enhance operational efficiency.

Qualifications :

- Education : Bachelor’s degree in Business, Management, or a related field preferred.
- Experience : 1-3 years of experience in a call center or BPO environment, preferably in a real-time analyst or similar role.
- Technical Skills : Proficient in using call center software, monitoring tools, and Microsoft Excel.
- Analytical Skills : Strong analytical and problem-solving abilities with attention to detail.
- Communication Skills : Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Interpersonal Skills : Ability to work collaboratively in a team environment and interact with various levels of staff.
- Adaptability : Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.

Benefits :

- Competitive salary
- All law benefits
- Food vouchers

Pay: $20,000.00 - $27,000.00 per month

Application Question(s):

- Do you have more than 1 year of experience in Real Time Analyst?

Work Location: In person

📌 Real Time Analyst (Ciudad de México)
🏢 Rui
📍 Ciudad de México