About the Position : Intugo, in partnership with a foreign company specializing in immigration legal services, is seeking a Recovery Supervisor / Recovery Specialist to manage delinquent accounts and drive recovery strategies. This role focuses on minimizing financial loss through effective account management, negotiation, and data-driven decision-making.
Primary Responsibilities
Account Recovery Management :
- Manage accounts that are 360+ days past due
- Monitor account status, payment activity, and recovery progress
- Conduct outreach to secure payments and negotiate payment arrangements
- Follow up on outstanding balances and track recovery activity
Analysis & Strategy :
- Review account history and determine the best recovery approach
- Adjust strategies based on debtor response and account behavior
- Maintain focus on reducing financial loss and improving recovery rates
Billing & Dispute Resolution :
- Investigate and resolve account discrepancies
- Communicate with internal teams to address account issues
- Ensure all resolutions are handled in a timely and professional manner
Documentation & Compliance :
- Maintain accurate and detailed records of all account activity
- Ensure proper system updates and adherence to follow-up timelines
Operational Oversight (Supervisor Level) :
- Supervise daily recovery team operations
- Monitor delinquency trends and recovery performance metrics
- Approve escalations and specialized payment plans
- Develop reports and performance dashboards
- Train and coach team members on negotiation and recovery strategies
Required Qualifications
- Experience :
- Supervisor: 2-3+ years of experience in collections leadership and team management
- Specialist: 1-2+ years of experience in collections or Accounts Receivable
- Language :
- Fully bilingual in English and Spanish (written and verbal)
- Technical Skills :
- Proficiency in Microsoft Excel (filters, VLOOKUP/XLOOKUP, pivot tables)
- Core Competencies :
- Strong negotiation and conflict resolution skills
- Analytical mindset with ability to interpret financial data
- Ability to handle escalated or sensitive situations professionally
Preferred Qualifications
- Experience with recovery reporting dashboards
- Background in financial risk management or collections strategy