Seez is a leading provider of AI-powered solutions for the automotive retail industry. Our innovative platforms help dealerships transform their digital operations, enhance customer experiences, and drive measurable business results through advanced analytics and AI-driven tools. Following our successful growth in international markets, we are now expanding into the US market with a strategic partnership with Lithia Group, one of North America's largest automotive dealership networks.

Position Summary:
As an Implementation Specialist at Seez, you will be responsible for the successful deployment of our AI-powered solutions at dealership locations across the US. Working closely with the account management team, you will lead the technical onboarding process, configure systems to meet specific dealership requirements, train dealership staff, and ensure smooth adoption of our platforms. This role is critical to our expansion strategy as you will establish the implementation methodology and best practices for the US market, starting with our Lithia Group partnership.

Job Key Responsibilities

Lead end-to-end implementation projects for new dealership clients, from kickoff to go-live in coordination with the onboarding team

Provide support to US clients and coordinate with product and tech team

Develop and document standardized implementation processes for the US market

Configure Seez platforms to meet specific dealership requirements and workflows

Coordinate integration with existing dealership systems (DMS, CRM, inventory management, etc.)

Conduct comprehensive training sessions for dealership staff, both remotely and on-site

Create implementation project plans with clear milestones, timelines, and responsibilities





Manage multiple concurrent implementation projects across different dealership locations

Collaborate with technical teams to troubleshoot and resolve integration issues

Document technical requirements and custom configurations for each implementation

Develop training materials and documentation tailored to US dealership operations

Provide regular status updates to account managers and client stakeholders

Capture and share best practices and lessons learned from each implementation

Provide insights to stakeholders into the US automotive scene, requirements, technologies and competition

Requirements
WHAT YOU'LL BRING TO THE PARTY (MUST HAVES)

3+ years of experience in SaaS implementation, technical customer success, or similar roles

Proven track record of successful software deployments in enterprise environments

Experience with CRM, DMS, or other dealership systems preferred

Strong project management skills with ability to manage multiple implementations simultaneously

Excellent technical troubleshooting and problem-solving abilities

Outstanding training and communication skills, both written and verbal

Bachelor's degree in business, technology, or related field preferred

Willingness to travel up to 50% of time for on-site implementations and training

YOU'LL THRIVE IN THIS ROLE IF YOU'RE SOMEONE (GREAT-TO-HAVE)

Understanding of automotive dealership operations and processes

Experience with data migration, system integration,



and API connectivity

Knowledge of common dealership systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)

Experience with AI tools and automation

Knowledge of LLM and basic code understanding

Familiarity with project management methodologies and tools

Strong presentation skills for effective training delivery

Detail-oriented with excellent documentation habits

Customer-focused mindset with empathy for user adoption challenges

Ability to translate technical concepts to non-technical users

Adaptable to changing priorities in a fast-paced environment

Benefits

25 days of paid annual leave plus public holidays

Adaptable remote work options

Open door policy to CEO and all Leadership team

One-on-one wellness coaching sessions because your well-being matters

An annual wellness budget to fuel whatever keeps you balanced—whether that's yoga, hiking, or visit to the museum

An annual learning budget to power your growth—be it a new course, certification, or skill you've been eyeing

Regular team events, social calls, the best company SWAG, and a vibrant- hybrid culture

WHY JOIN SEEZ?
At Seez, we're all about attracting and keeping top talent, the kind of people who bring ideas, energy, and curiosity to the table. We've created a space where great work gets noticed, collaboration is second nature, and our values aren't just posters on the wall; they guide everything we do.

We're a colorful mix of cultures, backgrounds, and perspectives. Everyone has a voice, a purpose, and the freedom to show up as their real self. It's the kind of place where you can do meaningful work, grow quickly, enjoy a healthy work-life balance, and shape your own career path.

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📌 Tech Product Specialist (Ciudad de México)
🏢 Seez
📍 Ciudad de México