Description About the Role: We're looking for an exceptional Senior Program Manager to lead and scale high-impact programs across the organization. This role combines strategic leadership with operational execution to drive the growth and success of complex, cross-functional initiatives while ensuring seamless coordination across multiple teams and workstreams.
This role presents a unique opportunity to drive transformational impact while working at the intersection of operations, technology, and business strategy. The adecuado candidate will lead high-visibility programs that deliver measurable results at scale. If you're passionate about building scalable operations, driving program excellence, and leading high-impact initiatives in a fast-paced environment, this role offers the chance to make a lasting impact on the business.
Key job responsibilities Strategic Operations Leadership Lead the design and execution of large-scale programs across multiple business units and geographies
Develop and execute integration strategies across cross-functional teams and operational workstreams
Design and implement scalable operational frameworks focusing on efficiency and cost optimization
Create and manage performance measurement systems to track program success and business impact
Program Development & Execution Own end-to-end strategy development and execution for complex, multi-phase programs
Drive program expansion and optimization to improve operational efficiency and reduce costs
Develop comprehensive onboarding processes,



playbooks, and growth strategies for new initiatives
Establish and monitor key performance indicators for program effectiveness
Lead initiatives to enhance customer and stakeholder experience through improved operational capabilities
Stakeholder Management & Collaboration Build and maintain strong partnerships across Operations, Product, Technology, and Business teams
Manage multiple concurrent projects and initiatives across diverse stakeholder groups
Ensure alignment between program objectives, operational capabilities, and business requirements
Drive continuous improvement across the program lifecycle and value chain
Basic Qualifications Bachelor's degree
Experience managing teams
Experience in program or project management
6+ years of program or project management experience
English Language - Reading, Writing and Speaking
Preferred Qualifications Experience implementing repeatable processes and driving automation or standardization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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📌 Senior Program Manager, Amazon Operations, Amazon Mexico Operations (Ciudad de México)
🏢 Amazon
📍 Ciudad de México