Ihre Aufgaben

Serve as the operational point of contact for assigned customers and maintain timely communication regarding demand, orders, deliveries, shortages, changes, and priorities.

Receive, review, and follow up on releases, forecasts, purchase orders, and delivery schedules; identify variances against the current plan and communicate their impacts.

Coordinate with Planning and Production to assess the feasibility of dates and quantities; confirm commitments only with information validated by the responsible departments.

Monitor open orders, backlog, available inventory, material in transit, and overdue or upcoming requirements.

Coordinate with Logistics to prepare deliveries, documentation—such as invoices and packing lists—labels, ASNs, and customer‑specific requirements.

Manage expedites, line‑stop risks, premium freight, and recovery plans; document the cause, responsible party, commitment date, and closure.

Follow up on discrepancies involving quantities, documentation, packaging, labeling, EDI, and deliveries, coordinating their resolution with the responsible functions.

Keep customer portals, scorecards, and tracking files up to date, and present relevant risks in operational meetings, Supply Reviews, Pre‑SIOP, or SIOP meetings.

Maintain records and supporting evidence in accordance with the management system, customer requirements, and applicable internal controls.

Ihr Profil
Education

Bachelor’s degree in Business Administration, International Business, Logistics, Supply Chain Management,



Industrial Engineering, or a related field.

Experience

2–3 years of experience in Customer Service, Sales Administration, Logistics, or Supply Chain, preferably within the automotive or manufacturing industry.

Experience working directly with OEMs, Tier 1, or Tier 2 automotive customers is preferred.

Technical Knowledge

Knowledge of customer order management, demand monitoring, deliveries, and production requirements.

Familiarity with customer portals, and shipping schedules.

Understanding of automotive customer requirements and supply chain processes.

Knowledge of SAP or similar ERP systems.

Proficiency in Microsoft Excel, Outlook, PowerPoint, and Teams.

Basic understanding of inventory management, production planning, logistics, and premium freight processes is desirable.

Languages

Advanced English proficiency, both written and spoken.

Spanish proficiency.

Ability to participate effectively in meetings and professional communication with international customers.

Core Competencies

Strong customer orientation and service mindset.

Excellent verbal and written communication skills.

Strong organizational and follow-up abilities.

Problem‑solving and analytical skills.

Ability to manage priorities and work under pressure.

Sense of urgency and accountability.

Effective teamwork and cross‑functional collaboration.

Ability to handle customer complaints and challenging situations professionally.

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📌 Customer Service (Ramos Arizpe)
🏢 Miba Group
📍 Ramos Arizpe