What are we looking for

Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?
At Stone Systems () we are looking for a Shared Customer Service Representative for our headquarters located in Toluca, MX , who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do

The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.
Job Expectations:
Collaborate with the Shared Services Customer Service Manager
Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
Maintain high customer service levels
Implement policies and procedures
Assist with complex challenges of the order processing
Monitor accuracy of Shared Services team members
Receive payments for order changes
Identify and implement strategies to improve quality of service, productivity, and profitability
Prepare and deliver KPI analysis of CS team




Coordinate and manage customer service projects and initiatives
Identify and address staff training and coaching needs
Update Daily Reporting
Communicate with local managers
Backup support for all team functions
Promotes cooperation and commitment within a team to achieve goals and deliverables
Other duties as assigned by management
Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.
What you need to succeed

EXPERIENCE
Required:
Minimum 5 years of customer service experience
Desired:
Experience with Job Tracker
Stone, industrial, and manufacturing industry experience
LANGUAGE
Required:
Proficient in English
KNOWLEDGE
Required:
Proficiency in Microsoft Office (Excel, Outlook, etc.)
SKILLS
Required:
Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environment
Customer Service oriented
Strong organizational and planning skills in a fast-paced environment
Excellent written and verbal communication skills
Leadership skills
Quick decision-making skills and ability to solve problems
What we do offer

📌 Customer Service Representative Toluca, MX (Toluca de Lerdo)
🏢 Cosentino Group
📍 Toluca de Lerdo