Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients.

A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients.

See if this job is right for you. ️

How You Spend Your Eight Hours
Handle a high volume of phone calls and maintain patient database

Maintain daily work queues and documentation

Provide technical assistance with agency issues, services, and programs

Maintain and create files for recordkeeping systems

Sort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight process

Collect and review patient information to determine patient eligibility

Complete Medicaid applications online using the FSSA Benefits Portal

Prepare and review documents for accuracy and completeness

Communicate clearly, promptly, and positively with patients, coworkers, and clients

Maintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC)

Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associates





Collaborate with supervisor to identify personal learning needs and set goals using available resources

Maintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication provided

Collaborate with team members to support their efforts through teamwork and the acceptance of additional assignments

What You Must Possess
High school diploma or equivalent educational levels

Computer proficiency (required)

Ability to quickly grasp and navigate through multiple systems and EMRs effectively

At least one year of combined experience working and training as a Patient Advocate or other related jobs

Working knowledge of HIPAA, FDCPA, and Red Flags regulations

Considerable knowledge of Medicaid programs

Considerable knowledge of the Federal Marketplace

General knowledge of all agency and community programs and services that could affect clients and applicants

Ability to multitask (speaking on the phone, searching databases, and typing) effectively

Excellent verbal and written communication skills

Ability to work well in a fast-paced, changing environment

Good mathematical reasoning and computational skills

Ability to read, analyze, and interpret rules, regulations,



and procedures

Ability to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and procedures

Ability to work independently and with others on a team to complete a task

Ability to perform job functions within structured time frames

Ability to perform repetitive tasks with a high level of accuracy

Excellent critical thinking, problem-solving, and interpersonal skills

Professional attitude and ability to maintain composure in urgent or confrontational situations

Excellent organization and time management skills

Team player attitude

Ability to develop and retain professional relationships with on-site hospital staff

Experience using Epic Software (a plus)

What You Shall Receive
Legally mandated benefits under Mexican labor law

Grocery vouchers (food allowance card)

A friendly and supportive work culture

Additional benefits and perks

What You Should Consider
Full-time position

Monday to Friday

On-site work setup

Why Join Our Company
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

📌 BPO Call Center Patient Advocate (Onsite) (Guadalajara)
🏢 Unity Communications
📍 Guadalajara