About the Role
Our client, a rapidly growing software company, is seeking a proactive and technically adept Representante de Soporte Técnico para Software to join their team in Guadalajara, Jalisco. This on-site role is perfect for someone passionate about technology and helping users overcome software challenges. You will be responsible for providing first-level technical support to clients, diagnosing issues, and guiding them through step-by-step solutions. The adecuado candidate is patient, an excellent communicator, and possesses a strong understanding of common software applications and troubleshooting techniques. This position is vital for ensuring customer satisfaction and the smooth operation of our client's software products.
Key Responsibilities Respond to customer support requests via phone, email, and ticketing system in a timely manner.
Diagnose and resolve technical hardware and software issues for end-users.
Guide users through problem-solving processes and provide clear instructions.
Escalate unresolved issues to the appropriate internal teams (e.g., development, engineering).
Document all support interactions, issues, and resolutions accurately in the help desk system.
Contribute to the knowledge base by creating and updating support articles and FAQs.
Provide feedback to the product development team on common issues and potential improvements.




Maintain a high level of customer satisfaction through excellent service.
Stay updated on product features, updates, and common troubleshooting procedures. Requirements Proven experience in technical support or a similar customer-facing IT role.
Strong knowledge of operating systems (Windows, mac OS) and common software applications.
Excellent problem-solving and analytical skills.
Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
Familiarity with help desk software and ticketing systems.
Ability to work effectively in a team environment and collaborate with colleagues.
Adept at managing time and prioritizing tasks effectively in an office setting.
High school diploma or equivalent; technical certifications (e.g., Comp TIA A+) are a significant advantage. Benefits
This role offers a competitive salary and benefits package, including health insurance and paid time off. Employees working in our Guadalajara office benefit from a modern, collaborative workspace. Our client fosters a culture of learning and development, offering training opportunities to enhance technical skills. This is an excellent opportunity to build a career in technical support within the thriving software industry.
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📌 Representante De Soporte Técnico Para Software (guadalajara)
🏢 Placements24
📍 Guadalajara