About the Role
Sharp Brains is looking for a motivated and customer-focused EUC (End User Computing) / Desktop Support Technician - L1 to join our onsite IT support team in Mexico City.
The successful candidate will provide first-level technical assistance to end users, troubleshoot desktop and laptop issues, support IT hardware and software, and help maintain smooth day-to-day IT operations.
Key Responsibilities Provide Level 1 technical support for desktops, laptops, workstations, and other end-user devices.
Troubleshoot Windows operating system, software, hardware, and peripheral issues.
Install, configure, and maintain computers, printers, monitors, and related IT equipment.
Support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
Perform basic user account administration and troubleshooting using Active Directory (AD) and Azure AD / Microsoft Entra ID.
Assist with endpoint management, device deployment, software installation, and updates using Microsoft Intune and SCCM/MECM.
Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.
Record,



track, and resolve incidents and service requests through Service Now, Jira, or similar ticketing tools.
Maintain IT asset inventory and document hardware assignments, troubleshooting activities, and resolutions.
Escalate complex technical issues to the appropriate L2 or specialized support teams.
Follow IT security policies, support procedures, and service-level agreement (SLA) requirements.
Provide professional and timely technical assistance to end users. What We Are Looking For
We are seeking a dependable, organized, and service-oriented technician who can support end users professionally, troubleshoot common IT issues, maintain accurate documentation, and work effectively within a technical support team.
About Sharp Brains
Sharp Brains is a general IT services company specializing in onsite IT support, field services, data center support, and network infrastructure solutions.
#J-18808-Ljbffr

📌 Network Engineer (Tijuana)
🏢 Sharp Brains
📍 Tijuana