THE ORGANIZATION
The Entrepreneurs’ Organization (EO) is a high-quality support network of 19,000 business founders and owners in 220 chapters and 80 countries worldwide. EO’s purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through the power of life-enhancing connections, shared experiences, and collaborative learning. Guided by EO’s core values: trust and respect, thirst for learning, think big, be bold, and together we grow, EO’s international staff collaborates successfully across diverse cultures. As an EO employee, you will gain access to the world’s top experts in entrepreneurship, grow beyond your perceived limits, and make breakthroughs as you refine and realize your personal goals. EO’s competitive total rewards package, flexible work environment, and generous professional development resources are frequently cited as among the most popular benefits of working at EO.
POSITION SUMMARY
The Manager is responsible for the strategy, management, operations, and continued evolution of EO’s My EO program and the Industry Community’s Industry Groups.
This role serves as the primary staff partner for My EO leaders and Champions and leads the integration and evolution of My EO experiences within One EO. The Manager is responsible for ensuring that My EO remains a flexible, member-led program while establishing the governance, processes, digital experiences, training, data, and operational structure needed to support the program globally.
The Manager works cross-functionally with Digital Communities, Technology, Governance, Legal, Marketing and Communications, regional teams, and other stakeholders to evolve the My EO program. The role translates member and leader needs into program improvements, platform requirements, workflows, and scalable solutions.
Additionally, the role is part of the team that helps to plan, co-design, and execute integral programs within the communities team. They will provide support to member leaders for Industry Groups which form part of the Industry Community.
This position combines program management, community engagement, digital platform management, stakeholder relationships, training and enablement, data analysis, and continuous improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
My EO program management and strategy Manage the My EO program, including program strategy, priorities, roadmap, operating model, annual planning, and budget.
Develop and implement strategies that strengthen the My EO member experience and increase participation in My EO Groups and Events.
Establish program goals, success measures, and priorities based on member needs, organizational objectives, and program performance.
Identify opportunities to improve and evolve My EO processes, services, tools, and experiences.
Maintain clear program standards, documentation, workflows, and ownership across My EO activities. My EO evolution within One EO Lead the evolution of My EO Groups and Events within One EO.
Develop and maintain clear processes for My EO Groups and Events operating within the evolving One EO ecosystem.
Support flexible My EO Group models, including groups operating within One EO, groups using One EO together with an external communication platform, and groups using an approved external communication platform while remaining represented within the My EO experience in One EO.
Lead testing and feedback initiatives with My EO leaders and members and incorporate findings into program and platform improvements.
Maintain visibility into migration risks, exceptions, open decisions, and dependencies requiring cross-functional resolution. My EO Groups and Events Oversee the end-to-end lifecycle and operating processes for My EO Groups and Events.
Manage standards and workflows for My EO Group creation, review, approval, onboarding, ongoing management, and closure.
Manage standards and workflows for My EO Event creation, approval, risk review, promotion, member registration, and reporting.
Ensure appropriate processes are maintained for event risk waivers and other required program or governance requirements.
Oversee regular My EO Group reviews and audits and identify required follow-up actions.
Partner with operational resources supporting group and event processing, member inquiries, reporting, documentation, and platform administration.
Identify opportunities to simplify processes, reduce manual work,



and improve the member and Champion experience. My EO leadership and stakeholder management Serve as the primary staff liaison to My EO Experts, Chairs, Group Champions, Event Champions, and other My EO member leaders.
Establish consistent communication and engagement with My EO leaders to support planning, program delivery, issue resolution, and continuous improvement.
Provide continuity and institutional knowledge through annual My EO leadership transitions.
Gather and translate member and leader feedback into program recommendations and operational improvements.
Support My EO leaders in understanding program expectations, available tools, governance requirements, and opportunities to strengthen their Groups and Events.
Build productive relationships across global, regional, and chapter stakeholders involved in My EO. Community Management for Industry Groups Develops goals for Industry Groups in line with community and department objectives that drive member engagement. Responsible for ensuring high-quality execution for assigned community goals, activities, learning opportunities, and member connection experiences.
Serves as staff design expert for member engagement opportunities (principally virtual). Brings relevant expertise in program design, event planning and logistics, communications and engagement experience to community initiatives. Supports and assigns staff support as needed.
Works with member leads and their leadership teams on strategic and tactical planning of engagement opportunities with the goal of engaging every member beyond their local chapter in meaningful ways. Serves as the staff liaison and operational partner for community and Industry group leaders, providing ideas, guidance, and ensuring that planned engagement adheres to EO standards. Governance and program standards Partner with Governance, Legal, and relevant staff teams to maintain appropriate governance and risk-management processes for My EO Groups and Events.
Maintain clear decision criteria, responsibilities, escalation paths, and exceptions for program workflows.
Ensure My EO Champions understand applicable EO policies, responsibilities, and program requirements.
Identify emerging program risks or policy questions and coordinate appropriate review and resolution.
Balance appropriate organizational standards with the flexibility and member-led nature of My EO. Training, onboarding, and enablement Lead the development and delivery of the My EO training and enablement strategy.
Lead or coordinate My EO content for Chapter Officer Training for My EO Experts and Chairs.
Develop onboarding and ongoing enablement for My EO Group and Event Champions.
Maintain current training materials, user guides, facilitator resources, FAQs, SOPs, and program documentation.
Ensure training and documentation evolve alongside One EO functionality and My EO processes.
Partner with relevant EO teams to deliver training and support for members and leaders adopting new My EO tools and workflows. Member engagement and communications Develop strategies to increase awareness, discovery, participation, and engagement in My EO Groups and Events.
Partner with Marketing and Communications on My EO campaigns, program announcements, stories, and member communications.
Support the development and direction of recurring My EO communications.
Identify and share examples of successful My EO Groups, Events, and Champions to encourage participation and peer learning.
Ensure My EO communications clearly explain changes in program processes, technology, or member experiences. Data, reporting, and insights Establish and maintain My EO performance measures for Groups, Events, participation, engagement, and program health.
Oversee regular My EO reporting and provide insights and recommendations based on program data.
Maintain reliable data definitions and reporting processes across One EO and other approved sources.
Develop approaches for gathering appropriate activity and participation data from My EO Groups operating outside One EO.




Lead improvements to My EO reporting and data structures within One EO.
Support the development of the My EO Annual Report and other organizational reporting requirements.
Use data and member feedback to identify opportunities, risks, and priorities for continuous improvement. Cross-functional collaboration and continuous improvement Serve as the primary My EO program partner to Digital Communities, Technology, Governance, Legal, Marketing and Communications, regional teams, and other EO functions.
Represent My EO requirements and priorities in One EO planning and development.
Coordinate decisions and implementation when platform or process changes affect My EO members and leaders.
Maintain a prioritized roadmap of program, process, and technology improvements.
Lead or support pilots, testing, and implementation of new My EO experiences, processes, and functionality.
Perform other duties and assignments as necessary. QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED
Required: Bachelor’s degree or equivalent combination of education and relevant professional experience.
3+ years of experience in program management, community management, membership organizations, digital engagement, or related field.
Demonstrated experience managing complex programs involving multiple stakeholders, workstreams, and dependencies.
Experience working with digital community, membership, event, or collaboration platforms.
Experience developing and improving operational processes, workflows, and documentation.
Experience working with members, customers, volunteers, or community leaders.
Strong project management skills with demonstrated ability to manage priorities, timelines, risks, and deliverables.
Experience using data and qualitative feedback to evaluate program performance and inform decisions.
Strong written, verbal, and presentation skills.
Ability to work effectively across cultures, regions, and time zones. Preferred: Experience working in a global membership or association environment.
Experience with online community platforms, including Hivebrite or similar technology.
Experience with event management processes and platforms.
Experience supporting platform migrations, technology implementations, or organizational change initiatives.
Experience developing and delivering training or enablement programs.
Experience working with volunteer leadership structures.
Bilingual or multilingual capabilities. COMPETENCIES AND CHARACTERISTICS Strong relationship management and stakeholder engagement skills.
Member-focused and service-oriented approach.
Collaborative self-starter with a high level of ownership and accountability.
Strong judgment and ability to navigate complex or ambiguous situations.
Ability to translate member and business needs into clear processes and technology requirements.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Ability to balance strategic planning with hands‑on program execution.
Comfortable managing multiple priorities in a global environment.
Demonstrated ability to collaborate across functions without direct authority.
Curious and committed to continuous learning and improvement.
Comfortable challenging existing processes and proposing practical alternatives.
Strong follow‑through and commitment to delivering a high‑quality member experience. POSTING DISCLOSURES
Compensation: 4,2,00-48,000 MXN Gross Monthly Salary
Candidate Data Privacy Notice: HR Candidate Privacy Notice 2026.pdf
Accessibility / Accommodations: EO will provide accommodations during the recruitment process and employment as required by applicable law. Applicants needing assistance should contact recruitment@.
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS This role is primarily sedentary/light work and requires regular use of a computer, telephone, and video-conference platforms.
The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings.
The role requires travel up to 15%
The role requires occasional early morning/evening meetings across time zones
The role requires lifting/moving up to 30 pounds, as applicable.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role. EQUAL OPPORTUNITY / FAIR RECRUITMENT
EO is committed to equal opportunity and fair treatment in recruitment and employment.
#J-18808-Ljbffr

📌 Manager, Myeo & Communities (Ciudad de México)
🏢 Entrepreneurs' Organization
📍 Ciudad de México