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Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founder of Club Med), Mama Shelter is a creator of living spaces and a director on a daily basis!

They are atypical places, in which everyone feels at home, places resulting from a mix of influences, freedoms, sensations and emotions.

Each Mama tells the story of the city they are in, and all the influences mix. We offer our guests a cheerful atmosphere and exceptional service at an affordable price.

More than rooms and restaurants, Mama Shelter is a dynamic, a vibration: they are real urban refuges, not only aesthetic and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the guest experience as unforgettable as possible. Our mission: to bring small moments of happiness to people.

Our growth allows us to give our teams great careers by developing internal development and international mobility, and it's not a question of diploma or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a integral portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Job Description

Key Responsibilities

- Supervise the daily operations of the restaurant to ensure efficient and seamless service.
- Lead, train, motivate, and support the restaurant team to consistently deliver exceptional guest experiences.
- Ensure service standards, brand guidelines, and operational procedures are maintained at all times.
- Assist with scheduling,



task delegation, and shift management.
- Monitor guest satisfaction, proactively resolving concerns and handling service recovery when needed.
- Conduct pre-shift briefings and communicate daily objectives, promotions, and operational updates.
- Support the Restaurant Manager in achieving revenue goals, labor efficiency, and cost control targets.
- Ensure compliance with food safety, sanitation, health, and safety regulations.
- Monitor restaurant appearance, cleanliness, and organization to maintain a welcoming environment.
- Assist with inventory control, ordering, and proper handling of restaurant supplies and equipment.
- Work collaboratively with the kitchen, bar, and other hotel departments to ensure smooth operations.
- Participate actively in the hotel's pre-opening activities, including recruitment, training, SOP implementation, and operational readiness

Qualifications

- Minimum of 2 years of supervisory experience in a restaurant, hotel, resort, or lifestyle hospitality environment.
- Strong understanding of restaurant operations, service standards, and guest relations.
- Proven leadership skills with the ability to motivate and develop high-performing teams.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to remain calm and efficient in a fast-paced environment.
- Passion for hospitality and creating memorable guest experiences.
- Flexible schedule with availability to work evenings, weekends, and holidays.
- Proficiency in English is preferred; additional languages are considered an advantage.

Additional Information

AND NOW YOU KNOW THE TUNE…

First verse: No AI screening at Mama! Every application is personally reviewed, and we take the time to get to know your story.

Second verse: First, you’ll have a phone conversation with our People & Culture team to see if we’re a good match.

Chorus: After the phone interview, we’ll invite you to an online or face-to-face conversation.

Final verse: Of course, you’ll hear back from us within two to three weeks at the latest, whether the answer is or .

📌 Restaurant Supervisor - Opening Mama Shelter Mexico City (Ciudad de México)
🏢 Accor
📍 Ciudad de México