WE ARE SEEKING NEW TALENT
Customer Care Representative
Fulltime Monday Friday weekends off
We are seeking a Customer Care Representative to join our team in Monterrey This role is responsible for delivering exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive experience across every interaction. The idóneo candidate is an excellent communicator, problem solver, and team player who thrives in a fastpaced environment.
What youll do
Handle customer inquiries through phone, email, chat, and other communication channels.
Resolve issues related to orders, products, billing, shipments, or general support.
Log all interactions accurately and follow up on cases until completion.
Escalate technical or complex issues to internal teams when appropriate.
Meet or exceed performance metrics such as CSAT, FCR, AHT, and response time.
Collaborate with crossfunctional teams to improve processes and enhance the customer experience.
Participate in ongoing training to stay up to date on products, services, and policies.
Youll be a great at this if you...
Empathy and active listening.
Customeroriented mindset and problemsolving ability.
Patience and conflict management skills.
Organizational skills and attention to detail.
Teamwork and adaptability.
What were looking for
High school diploma required
Previous experience in customer service call center, support,



retail, or similar roles.
Strong verbal and written communication skills.
Ability to multitask and work under pressure.
Familiarity with CRM systems, ticketing platforms, or chat tools preferred.
Basic computer literacy and ability to learn new systems quickly.
Availability for rotating shifts if required by the business.
What we offer
Competitive salary based on experience.
Legal benefits and additional perks.
Continuous training and development opportunities.
Career growth potential.
Collaborative and dynamic work environment.
At One Call, we value teamwork, transparency, and a peoplefirst culture. Youll join a collaborative environment where ideas are welcome and growth is encouraged. We love people who bring positivity, curiosity, and a drive to connect great talent with great opportunities.
If youre excited to build impactful tech teams and create memorable candidate experiences, wed love to hear from you. Lets build the future of One Call together
Bolsa de trabajo México ofrecemos puesto de Customer Service Representative para el sector de CallCenter Telemercadeo en la empresa CXCENTRODECONTACTO de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Customer Service Representative (Monterrey)
🏢 CXCENTRODECONTACTO
📍 Monterrey