Customer Interface Account Specialist That's why we're changing the way we work for higher productivity, faster innovation, and better results. Own the strategic service relationship and act as the primary contact for service, orders, supply, delivery and issue resolution. Understand customer strategy, go-to-market, priorities and service expectations to anticipate requests and risks. Partner with KAMs and Sales, connecting commercial priorities with operational capabilities and business risks. Influence of Customer Operations, Supply Chain, Planning, Logistics, Finance, Credit, Master Data and Trade & Compliance without formal authority. Translate customer feedback and operational data into insights, root-cause actions and service improvements. Own outcomes beyond task completion: customer trust, service reliability, revenue protection, execution quality and reduced customer effort. Create and validate orders in CRM; manage SAP change cases, complaints, rebates, credit/debit/return requests and customer data with accuracy and compliance.



Maintain visibility of orders and supply, providing proactive updates and partnering with Customer Operations for timely execution. Use KPIs and trends to anticipate risks, close performance gaps and support S&OE; and business decisions. Ensure adherence to CRM documentation, First Pass Rate, QMS, SOX and applicable governance requirements. Bachelor's degree in Business, Administration or related administrative careers. 3 years of experience in Customer Service, Sales Operations or strategic-account support. Intermediate English proficiency. Salesforce/CRM and SAP experience. Advanced Excel / Power BI. Process-improvement or project leadership experience. Hybrid Working Style. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society. Functional Area: Customer Operations and Support Work Time: Full time

📌 Services Account Representative (Xico)
🏢 Bayer
📍 Xico