Solera is seeking a Senior Manager to lead the General Network Operations Center (NOC) in Mexico City. You will manage a large team of 25 analysts and oversee 4 team leaders, ensuring 24/7/365 support for Solera's SaaS platforms and infrastructure.
You will enforce runbooks, incident response, and data-driven improvements. The role requires extensive leadership experience in IT service delivery, strong English communication, and proficiency with ITIL/ITSM practices.
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