Audible seeks a Support Engineering Manager to lead and mentor a general team of 5+ engineers. You will own incident response, SLA management, and strategic direction for our support platforms. The role requires deep system design knowledge and the ability to align engineering with business goals.
You will partner with development and QA teams, drive outages documentation, and shape operational excellence while coaching leaders of tomorrow within Audible's engineering ecosystem.
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📌 Support Engineering Manager: Lead Scale & Platform Excellence (Ciudad de México)
🏢 Audible
📍 Ciudad de México
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