DiDi is seeking a Delivery Experience & Quality Sr Specialist to take end-to-end ownership of the fulfillment experience across our ecosystem. This hands-on leadership role blends on-the-ground reality with executive decision-making, spending time in the field to understand courier, merchant, and user pain points.
You will translate frontline insights into a prioritized, data-backed operational roadmap, define scalable service standards, and partner with Product and Operations to embed quality