About the Role

Our client is seeking a detail-oriented and organized Especialista en Gestión de Tiendas Online y Operaciones E-commerce to manage the daily operations of their digital storefronts in Naucalpan, State of Mexico . This role is critical for ensuring a seamless customer experience, from product listing and order fulfillment to inventory management and customer service. The adecuado candidate will have a solid understanding of e-commerce platforms, operational workflows, and a passion for efficiency and customer satisfaction. You will be responsible for maintaining product catalogs, processing orders, coordinating with logistics partners, and resolving any operational issues that may arise. We are looking for a proactive individual who can identify areas for improvement and implement solutions to streamline operations. This position offers an excellent opportunity to be at the heart of a growing e-commerce business and contribute directly to its success. Your efforts will ensure that customers receive their orders accurately and efficiently, fostering loyalty and positive brand perception. We encourage applications from individuals who thrive in a fast-paced, hands‑on environment.

Key Responsibilities

- Manage the day-to-day operations of the e-commerce platform, including product uploads, updates, and merchandising.
- Oversee order processing, fulfillment, and shipping logistics to ensure timely delivery.
- Monitor inventory levels and coordinate with supply chain management to prevent stockouts or overstocking.
- Ensure accuracy and completeness of product information, pricing, and promotions online.
- Handle customer inquiries and issues related to orders, shipping, and returns, providing excellent service.
- Collaborate with marketing and sales teams to support promotional campaigns and new product launches.
- Analyze operational data to identify inefficiencies and propose solutions for process improvement.




- Maintain relationships with third‑party logistics providers and other vendors.
- Ensure compliance with company policies and e‑commerce best practices.
- Generate operational reports on key metrics such as order volume, fulfillment times, and customer satisfaction.

Requirements

- Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 2 years of experience in e-commerce operations, online store management, or a related role.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems (OMS).
- Strong understanding of inventory management principles and best practices.
- Excellent organizational skills and attention to detail.
- Effective problem‑solving and decision‑making abilities.
- Strong communication and interpersonal skills for coordinating with internal teams and external partners.
- Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
- Proficiency in Microsoft Office Suite, particularly Excel for data tracking and reporting.
- Customer‑centric mindset with a commitment to providing exceptional service.

Benefits

Our client offers a competitive salary based on your experience and a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development within the e-commerce industry. We provide a collaborative work environment where your contributions to operational efficiency are highly valued. This role offers the chance to gain in‑depth experience in the critical aspects of online retail operations. Performance incentives may be available based on operational efficiency and customer satisfaction metrics. Join a growing company and play a vital role in its online success. We are committed to employee growth and offer pathways for advancement within the operations team. You will work with a supportive team that values efficiency and customer satisfaction above all else.

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📌 Especialista en Gestión de Tiendas Online y Operaciones E-commerce (Naucalpan de Juárez)
🏢 Placements24
📍 Naucalpan de Juárez