Outsite is seeking a proactive and service-driven Community & Property Manager to oversee our Oaxaca location and deliver an exceptional experience for our integral community of guests. This role combines hands-on property management with community engagement, ensuring that both the physical space and the member experience meet Outsite’s standards. It is ideal for someone who is highly organized, thrives in a dynamic environment, and takes ownership of both operations and guest satisfaction.

Location

Oaxaca - 17 Rooms

Key Responsibilities

Guest Experience

- Deliver a high level of service to ensure a seamless and enjoyable guest experience.
- Welcome and communicate with guests, both in person and through messaging platforms.
- Serve as a point of contact for guest questions and concerns before and during their stay.
- Ensure guests follow house rules and policies.
- Monitor guest feedback and maintain strong satisfaction metrics, including Net Promoter Score.

Property Management & Operations

- Maintain the location in excellent operating condition through consistent oversight.
- Conduct regular property and room inspections to ensure quality standards are met.
- Stage and organize spaces as needed to enhance presentation and functionality.
- Supervise and coordinate with cleaning teams to ensure timely turnovers and cleanliness.
- Keep essential amenities and supplies fully stocked.
- Ensure all property items are in good working condition and address any issues promptly.
- Oversee maintenance, repairs, and improvements, coordinating with vendors as needed.
- Remain available for property-related emergencies and ensure timely resolution.

Community Engagement





- Foster a strong sense of community and enhance brand presence locally.
- Moderate and actively participate in the local WhatsApp group, including weekly posts and ongoing engagement.
- Organize and attend at least one in-person community event per week.
- Provide local recommendations and support to enhance the guest experience.
- Engage with members through the Member Hub with at least one post per month and timely responses.

Who You Are

- Based in or near Oaxaca.
- A self-starter who works confidently and independently.
- Highly organized, detail-oriented, and able to manage multiple priorities effectively.
- A strong communicator with excellent verbal and written skills.
- Professional, reliable, and solutions-oriented in approach.
- Comfortable taking initiative and handling hands-on tasks as needed.
- Aligned with Outsite’s mission and values.
- A collaborative team player with a customer-centric mindset.
- Outgoing, personable, and confident in social interactions, with sound judgment in decision-making.
- Fluent in English and Spanish.

Role Details

Start Date: November 2026

Type: Part-Time Freelancer

Time Commitment: Approximately 20-25 hours per week

Compensation: Based on experience

What You’ll Gain

- Hands-on experience managing hospitality operations in a dynamic, community-driven environment.
- The opportunity to directly impact guest experience and satisfaction.
- Exposure to property operations, vendor coordination, and community building.
- A flexible, independent role with autonomy and ownership.
- Growth opportunities within a fast-growing, global hospitality brand.

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📌 Community & Property Manager - Oaxaca (Oaxaca de Juárez)
🏢 Outsite
📍 Oaxaca de Juárez