Accounts Payable Team Leader Shared Services Center

- Full-time
- Compensation: MXN 40,000 - MXN 50,000 - monthly

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Position: Accounts Payable Team Leader, SSC
Department: Finance - General Accounting
Employment Type: Full-Time
Location: Mexico City, Mexico

Role Overview

- Leadership & coaching: Builds team capability, sets expectations, and manages performance.
- Operational excellence: Oversees prioritization, workload distribution, capacity planning, and deadline adherence.
- Stakeholder management: Ensures clear communication, service orientation, and confident escalation handling.
- Analytical thinking: Monitors KPIs, performs root-cause analysis, and drives action plans.
- Process improvement: Promotes standardization, documentation discipline, and continuous improvement.
- Compliance mindset: Maintains strong controls, audit readiness, and policy adherence.
- Change agility: Supports transitions, onboarding of new scope, and evolving processes.

Key Responsibilities

1. 1) Operational Delivery & Controls (Run the Business)
- Ensure end-to-end AP execution (invoice intake, validation, matching, approvals follow-up, posting,



vendor master coordination where applicable, payment preparation support, and issue resolution) in line with SSC standards and local requirements.
- Guarantee timely and accurate AP processing for all in-scope countries (MX/US/CA/AR/CL/BR).
- Maintain strong internal controls and compliance (SOX/internal control principles, audit readiness, segregation of duties, policy adherence).

- 2) KPI / SLA Management & Service Excellence

- Monitor and enhance AP performance through KPIs (SLA achievement, cycle time, backlog aging, invoice accuracy, on-time payments, exception rates).
- Drive corrective action plans when performance deviates; communicate clearly with stakeholders and SSC leadership.
- Build operational visibility through dashboards, weekly reporting, risk/mitigation updates, and service review materials.

- 3) People Leadership (Team of ~8)

- Lead, coach, and develop a team of approximately eight AP professionals, including onboarding, goal setting, performance feedback, and skill development.
- Ensure effective coverage planning across countries and time zones (holidays, PTO, peak periods, business continuity).
- Foster a culture of accountability, ownership, and collaboration

- 4) Stakeholder Management (Regional / Country Collaboration)

- Serve as the primary AP operational contact for internal customers across the six countries in scope.
- Manage escalations proactively and professionally; align priorities with Finance stakeholders and SSC governance routines.
- Support cross-functional coordination with AR, GL, Tax, and local finance teams when AP activities impact closing, reconciliations, or cash planning

- 5)



Continuous Improvement, Standardization & Automation

- Identify and implement process improvements using a Lean mindset: standard work, SOP updates, error-proofing, and automation opportunities.
- Lead initiatives that reduce manual work, improve first-time-right quality, and strengthen knowledge management and backup structures.
- Ensure complete and up-to-date documentation (SOPs, control narratives, training materials) to support process independence and scalability.

- 6) Governance, Risk & Audit Readiness

- Maintain AP documentation and evidence for audits and internal control testing.
- Ensure compliance with AP policies, delegation of authority, and documentation standards across all supported countries.
- Participate in governance forums and provide clear operational updates as required.

Core Competencies

- ERP experience (SAP/Oracle/other), workflow/ticketing tools, and Excel/Power BI basics for reporting and KPI tracking.
- Success Measures (Examples)
- Consistent SLA/KPI achievement (on-time processing and payments, backlog targets, accuracy).

- Reduction in exceptions and rework; improved first-time-right performance.
- Strong audit results with complete and accessible evidence.
- Robust SOP coverage and cross-training/backup depth.
- High stakeholder satisfaction and predictable escalation handling.

Qualifications

Language Requirements

- English: Working proficiency (daily interaction with regional stakeholders).
- Spanish: Working proficiency (SSC Mexico environment).
- Portuguese: Desirable (Brazil support).
- Bachelor’s degree in Administration, Finance, or Accounting.
- 5–7 years of experience in finance or accounting; proven SSC experience and team leadership required.

What We Offer

- Versátil hybrid work model
- Career development in a global, inclusive environment
- Ongoing training and learning opportunities
- Competitive benefits exceeding legal requirements

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📌 Accounts Payable Team Leader Shared Services Center (Ciudad de México)
🏢 COFACE
📍 Ciudad de México