Redial BPO is seeking a Customer Service Supervisor to lead a team of call center agents, ensuring quality, performance, and client satisfaction. The role focuses on coaching, monitoring, and continuous improvement in line with client expectations.
You will supervise and support agent development, deliver weekly performance insights, and oversee onboarding and interviews for new hires, all while maintaining strong service levels in a fast-paced environment.
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📌 On-site Call Center Supervisor: Lead & Coach Team (Mexicali)
🏢 Redial Bpo
📍 Mexicali
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