Process Design & Optimization

Own the design, documentation, and continuous improvement of the end-to-end People Business Services process within the GBS/GG model. Develop and maintain general Standard Operating Procedures (SOPs), process maps, and governance frameworks aligned to GCC network standards to ensure consistent, scalable execution. Apply process mining, benchmarking and best practices to identify optimization and automation opportunities. Drive simplification, standardization, and automation initiatives in partnership with HR Technology and Operations teams across GCCs.

Stakeholder Collaboration

Partner with HR Centers of Excellence (CoEs), HR Business Partners, GBS operations and senior leadership to translate business requirements into effective, scalable processes. Act as the Subject Matter Expert (SME) influencing and aligning stakeholders at senior levels, including COE Leads, Regional HR Directors and GBS Leadership. Facilitate workshops, knowledge-sharing sessions, and reverse shadowing to capture and embed best practices across the GCCs.

PBS Transformation & Digital roadmap

Lead and support HR centralization and scope migration project into GCCs, from current-state assessment through go-live and stabilization. Collaborate with HRIS/IT team to align process designs with system capabilities and digital transformation roadmaps. Support Change Management initiatives to drive adoption of new integrated processes. Champion a continuous improvement culture by fostering digital innovation, data-driven decision-making, and employee experience focus. Builds strong partnerships, communicates clearly, and brings practical ideas that improve the employee and manager experience.

Bachelor's degree in human resources,



business administration, engineering, or operations related field; a master's degree or process improvement certification is preferred.

5-8 years of experience in HR operations, PBS, GBS, shared services, or global process management.

- Proven experience designing and standardizing end-to-end HR processes, SOPs, process maps, controls, and governance routines.
- Experience supporting HR transformation, centralization, scope transitions, or operating model changes from assessment through implementation and stabilization.
- Experience using operational data to assess process performance, identify risks and bottlenecks, and prioritize improvement opportunities.
- Experience partnering with HR Centers of Excellence, HR Business Partners, HR Technology, GBS operations, and regional teams in a global environment.
- Exposure to HR platforms, workflow tools, automation, AI solutions, or process mining tools is preferred.

HR Process Knowledge

Knowledge of end-to-end Hire-to-Retire processes, service delivery, and compliance.

Process Improvement

Ability to design, standardize, simplify, and improve processes, operating models, SOPs, controls, and governance using structured problem-solving.

Digital, Data, and AI

Ability to use data, performance measures, automation, AI, digital tools, and HR technology to identify improvement opportunities.

Transformation and Change

Ability to set priorities, build roadmaps, and manage process implementation, projects, transitions, and organizational change.

Collaboration and Communication

Ability to influence stakeholders, lead workshops, communicate clearly, and document processes across functions, regions, and levels.

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📌 HR Global Process Expert (México)
🏢 Kraft Heinz
📍 México