The objective of the Sales Executive role is to present guests with the opportunity to become owners of a premier vacation experience and to engage them in that experience.
KEY FUNCTIONS AND RESPONSIBILITIES
- Prepares daily to welcome clients as a professional sales representative, maintaining appropriate attire and personal grooming.
- Adheres to the standard work schedule of 7:00 AM to 4:00 PM.
- Greets every guest warmly and courteously, in accordance with initial briefing guidelines.
- Effectively utilizes only approved presentation and support materials.
- Meets individual performance targets within established timeframes.
- Contributes to achieving the site's overall VPG (Volume Per Guest) and closing percentage within budgeted levels, as set by management.
- Provides customer service to guests as outlined in training and management instructions.
- Maintains a high level of knowledge regarding company and competitor products by attending all mandatory training sessions.
- Complies with all established policies and procedures, as well as role-specific requirements regarding licenses, certifications, etc.
- Reviews terms and conditions, incentives, points, and product pricing with clients.
- Effectively secures the client's commitment to purchase.
- Participates in periodic demonstrations and evaluations with team leaders and sales managers to facilitate effective training, motivation, and continuous improvement.
- Models and reinforces effective sales and customer service practices, behaviors, and results.
- Participates in staff meetings and attends other gatherings, such as seminars and training sessions, as required.
QUALIFICATIONS/COMPETENCIES
Proficiency in English and Spanish (bilingual), availability to work versátil hours, and experience in vacation ownership (timeshare) sales. Excellent customer service orientation and positive attitude; excellent verbal and written communication skills and high work standards; ability to multitask, follow up, and build business partnerships; attention to detail; ability to navigate ambiguous situations; and openness to diversity.
Sales ability / Persuasion
Work standards
Fostering customer loyalty
Teamwork / Collaboration
Leading by example #imvwsm
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.