Solera seeks a Senior Manager to lead the Integral Network Operations Centre (NOC) in Mexico City. You will oversee a 25-analyst team, manage 4 team leaders, and ensure 24/7/365 support for Solera’s SaaS platforms and infrastructure.
You will drive incident management, KPI reviews, and collaboration with vendors and stakeholders, while enforcing IT policies and runbooks to support reliable service delivery.
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📌 Global NOC Senior Manager: 24/7 Incident Lead (México)
🏢 Solera
📍 México
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