We are seeking a Senior Platform Engineer to join our R&D; IT product team and support a protocol design workstream within Clinical Development Platforms. This role is critical to enabling the design and execution of clinical trials by building, maintaining, and evolving a cloud-native software platform that supports study design activities across internal and external partners. You will be part of a cross-functional product team operating under a BizDevOps model, collaborating with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product OwnersResponsibilitiesLead technical design and architecture decisions for the protocol design platform, ensuring alignment with cloud-native and engineering standardsParticipate in business requirement gathering and design activities with business and IT stakeholders as part of the product teamCarry out delivery activities across Design, Build, Test, and Deploy phases for both regular and ad-hoc releasesDesign, build, and maintain cloud-native, full-stack microservices applications supporting study design workflows in R&D; ClinicalDevelop and maintain REST API-enabled integrations between the platform and upstream and downstream systems across the broader R&D; ecosystemDrive CI/CD pipeline implementation and ongoing improvements, ensuring automated build, test, and deployment processes remain robust and compliantMaintain the work product log covering functional and integration configuration across the platform landscapeMaintain configuration specification documentation, SDLC documentation, knowledge base articles, and Confluence pagesEnsure all system security and control procedures are implemented and maintained in line with GxP compliance requirementsServe as Subject Matter Expert (SME) on the platform for IT and business partners across regions and business areasResolve day-to-day incidents and service requests, working toward incident reduction and automation of service-related activities, while updating ServiceNow for all incidents, service requests, changes,



and problemsTroubleshoot issues alongside DevOps engineers, monitor key metrics, and maintain the overall health of the platformCollaborate with enterprise teams to resolve issues related to infrastructure, storage, databases, cloud, network, and identity managementActively participate in service transition when new applications or capabilities are introduced into the platform, ensuring stability during handover to business-as-usual supportUse JIRA to manage requirements, tasks, validation and testing, and go-live activities during releasesMaintain SLAs and customer satisfaction scores, taking proactive steps to improve themRequirementsA minimum of 3 years of relevant experience in cloud-native application developmentDemonstrated ability to lead technical design and architecture decisions, ensuring solutions align with established cloud-native and engineering standardsExperience participating in business requirement gathering and design discussions alongside business and IT stakeholdersHands-on experience managing delivery activities through Design, Build, Test, and Deploy phases for both scheduled and ad-hoc releasesProven experience designing, building, and maintaining cloud-native, full-stack microservices applicationsStrong background developing and maintaining REST API integrations connecting platforms with upstream and downstream systemsSolid experience implementing and improving CI/CD pipelines to support automated, compliant build, test, and deployment processesExperience maintaining work product logs, configuration specification documentation, SDLC documentation, knowledge base articles,



and Confluence pagesWorking knowledge of GxP compliance requirements and experience implementing system security and control procedures aligned with themExperience acting as a Subject Matter Expert (SME), providing guidance to IT and business partners across regions and business areasPractical experience resolving incidents and service requests, driving incident reduction, automating service-related tasks, and using ServiceNow to track incidents, requests, changes, and problemsExperience troubleshooting issues in collaboration with DevOps engineers, including monitoring key metrics and maintaining overall platform healthBackground working with enterprise teams to resolve issues spanning infrastructure, storage, databases, cloud, network, and identity managementExperience supporting service transitions when new applications or capabilities are introduced, ensuring stability during handover to business-as-usual supportProficiency using JIRA to manage requirements, tasks, validation and testing, and go-live activities throughout release cyclesExperience maintaining SLAs and customer satisfaction metrics, with a track record of proactively driving improvementsFluent English communication skills at a B2 level or higherWe offerInternational projects with top brandsWork with integral teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
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📌 Senior Platform Engineer (México)
🏢 Epam Systems
📍 México