About the Role

Our client, a rapidly growing software company, is seeking a proactive and technically adept Representante de Soporte Técnico para Software to join their team in Guadalajara, Jalisco . This on-site role is perfect for someone passionate about technology and helping users overcome software challenges. You will be responsible for providing first-level technical support to clients, diagnosing issues, and guiding them through step-by-step solutions. The idóneo candidate is patient, an excellent communicator, and possesses a strong understanding of common software applications and troubleshooting techniques. This position is vital for ensuring customer satisfaction and the smooth operation of our client's software products.

Key Responsibilities

- Respond to customer support requests via phone, email, and ticketing system in a timely manner.
- Diagnose and resolve technical hardware and software issues for end-users.
- Guide users through problem-solving processes and provide clear instructions.
- Escalate unresolved issues to the appropriate internal teams (e.g., development, engineering).
- Document all support interactions, issues, and resolutions accurately in the help desk system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Provide feedback to the product development team on common issues and potential improvements.




- Maintain a high level of customer satisfaction through excellent service.
- Stay updated on product features, updates, and common troubleshooting procedures.

Requirements

- Proven experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Excellent problem-solving and analytical skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Familiarity with help desk software and ticketing systems.
- Ability to work effectively in a team environment and collaborate with colleagues.
- Adept at managing time and prioritizing tasks effectively in an office setting.
- High school diploma or equivalent; technical certifications (e.g., CompTIA A+) are a significant advantage.

Benefits

This role offers a competitive salary and benefits package, including health insurance and paid time off. Employees working in our Guadalajara office benefit from a modern, collaborative workspace. Our client fosters a culture of learning and development, offering training opportunities to enhance technical skills. This is an excellent opportunity to build a career in technical support within the thriving software industry.

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📌 Representante de Soporte Técnico para Software (Guadalajara) (Centro)
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📍 Centro