DiDi is seeking a Delivery Experience & Quality Sr Specialist to take end-to-end ownership of the fulfillment experience across our ecosystem. This hands-on leadership role blends on-the-ground reality with executive decision-making, spending time in the field to understand courier, merchant, and user pain points.
You will translate frontline insights into a prioritized, data-backed operational roadmap, define scalable service standards, and partner with Product and Operations to embed quality
📌 Senior Delivery Experience (Ciudad de México)
🏢 Didi
📍 Ciudad de México
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