Ericsson is seeking a Private 5G Tier 1 Support Specialist to be the first point of contact for enterprise customers, monitoring and supporting private 4G and 5G networks and managing incidents from report to resolution.
You will perform first-level troubleshooting, coordinate with Tier 2 and field teams, and document issues in the NMP and ticketing system, with a customer-focused mindset and readiness to learn Ericsson Private 5G processes. English and Spanish fluency required.
📌 Private 5G Support Specialist, Tier 1 – Enterprise (Santiago de Querétaro)
🏢 Ericsson
📍 Santiago de Querétaro
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