Role Purpose

Lead the Process team in performing customary, complex and specialized functions in compliance with company standards and policies. Resolve discrepancies and advanced accounting and systems issues. Ensure the continuous improvement of all areas in process scope and compliance with specific Service Level Agreement requirements. Ensure resolution of customer issues. Responsible for transition of hotels into processes / systems. Provide support to team in decision making to decrease the financial risk of the Company.

Key Accountabilities

- Lead team members in assigned process in accordance with Service Level Agreements, completion of assignments, rules, schedules and resolves issues. Monitor team workflow for accuracy, timeliness and completion.
- Responsible for coaching, training, development and performance review of team including operations, specialized transactions and service quality. Develop and maintain current desk resource guide and training manuals.
- Process complex transactions, queries and reports to meet team objectives. Demonstrate expertise in assessing and responding to team transactional, informational and service needs. Communicate with internal and external customers to receive and provide information and assistance. Ensure proper controls are in place for the process team.
- Maintain monitors and resolves issues in the vendor relations. Oversee processing to outside agencies adhering to Company, federal and state regulations. Responsible for reviewing accounts, ensuring completed reconciliation. Approve all manual transactions and exception procedures. Manage accounts assessing potential risks and proactively advises process leader of probable alternatives. Utilize outside sources to gather financial data.



Make independent decisions regarding action on accounts.
- Responsible for system administration including updates, testing and new location set-up, change of entity, ownership etc. for assigned process. Analyze discrepancies between system interfaces and acts as the process liaison between the customer and systems support. Other duties as assigned in conjunction with the process teams.
- Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classifications changes. Act as an advisor to subordinate staff to help meet established schedules and/or resolve technical or operational problems.

Functional Complexities and Duties –

Operational and Financial Accounting:

- Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation and appropriate reconciling journal entries.
- Prepare and review monthly sales tax, GST, VAT or similar tax returns.
- Tax specialist: Responsible for the operations and maintenance of the income tax (i.e. FastTax) software system including PS tree maintenance (global), network administration, data downloading and chart of accounts/tcc maintenance. Responsible for the financial data collection and reconciliation process and the input of such data into the tax software system and tax templates.



Serve as a liaison with the tax department. Provide complete and accurate tax packs to the tax team. Responsible for tax account reconciliation, including payments, provisions and true-ups. Responsible for completion of income tax provision templates by country and related accounting. Ensure adhesion to foreign withholdings tax policies. Ensure inter-Company license and service agreements are properly accounting for
- Provide consultation on improvements to the tax compliance process. Review, make recommendations and implement new methodology, enhancements, techniques and software to improve tax compliance. Responsible for the operations and maintenance of the income tax (i.e. FastTax) software system. Serve as a liaison between the tax team and the I.
T. and Systems Teams. Responsible for financial data collection process. Provide completed tax packs to the team. Responsible for federal tax consolidation and state tax unitary/combined reporting processes. Ensure adhesion to foreign withholdings tax policies.
- Prepare or review work-papers for internal / external auditors.
- Facilitate training and supporting hotel general management / accounting staff.
- Responsible for supporting FAM in the processing of Capital planning, budget forecasting and tracking performance against that budget. Ensure Capital expenditures are in accordance with general policies and procedures. Provide Business Case analysis for approving Capital expenditures and for monitoring that process for adhesion to budget and plan. Monitor and report on Capital expenditures including the conversion from an in-process project to a Capital project.
- Maintain the financial asset ledgers, t

📌 Manager Accounting (Centro)
🏢 Intercontinental Hotels Group
📍 Centro