Do you have a knack for navigating the complexities of insurance claims? Are you an organized and detail-oriented multitasker? A tech-savvy capable of handling multiple financial databases with high accuracy? Familiar with the ins and outs of insurance systems, policies, and procedures?
Yes? Then, be our newest Insurance Follow-up Representative! You will help address account balances and correspondence from insurance carriers. You will also be the face of our streamlined customer service.
Ready to take up a new career challenge? Submit your CV now and maximize the perks of joining our people-first company!
How You Spend Your Eight Hours ● Reconcile FACS balance to the client system
● Ensure proper crediting in FACS for payments posted
● Use websites and other online resources to obtain the status of payment or denial from the insurance carrier
● When online resources are not available or do not provide the necessary information, call the insurance carrier to inquire about the status of payment or denial
● Input in FACS the outcome of the status check and decide the next step on the account based on outlined department and client-specific procedures
● Review correspondence, note accounts, and follow up as needed
● Verify that correspondence is sent to be scanned on the accounts for future reference
● Tie or untie accounts from the route to ensure they follow proper workflow
● Use appropriate work queues and reports to prioritize work efforts, as directed by the Insurance Follow-up Manager
● Maintain quality customer service
● Develop and maintain professional relationships with insurance company representatives
● Maintain confidentiality at all times by adhering to the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
● Support the mission and goals of our clients and the company
What You Must Possess ● Computer proficiency
● Ability to learn multiple databases
● Multitasking skills
● Organizational skills, attention to detail, and flexibility
● Ability to perform repeated tasks with a high level of accuracy
● Compliance with company and client-specific procedures for insurance follow-ups
● Working knowledge of HIPAA and Red Flag regulations
What You Shall Receive Legally mandated benefits under Mexican labor law
Grocery vouchers (food allowance card)
A friendly and supportive work culture
Additional benefits and perks
What You Should Consider ● Full-time position
● Monday to Friday
● On-site work setup
Why Join Our Company You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.