## HR Global Process ExpertMexico City
- Antara Tower A
- 5th Floor
- Local Office, Ciudad de Mexico, MexicoApply NowJob ID: R-108030Date posted: 10/27/2026Team: HRLocation: México D.
F., CDMX, MX##

Job Description
Job Profile: HR Global Process Expert (GPE)Reporting to: HR Global Process Lead (GPL), Global Business Services (GBS)Position SummaryThe Global Process Expert is a senior process authority within People Business Services. This role leads the design, optimization, and governance of end-to-end PBS processes across regions, ensuring alignment to global standards, regulatory compliance, and business strategy.
Acting as a strategic bridge between HR Centers of Excellence, HR Technology, GBS Operations, and regional stakeholders, the GPE drives process excellence, enabling scalability, automation, and an exceptional employee experience on a global scale.

Key Responsibilities
* Process Design & Optimization* Own the design, documentation, and continuous improvement of the end-to-end People Business Services process within the GBS/GG model.
* Develop and maintain global Standard Operating Procedures (SOPs), process maps, and governance frameworks aligned to GCC network standards to ensure consistent, scalable execution.
* Apply process mining, benchmarking and best practices to identify optimization and automation opportunities.
* Drive simplification, standardization, and automation initiatives in partnership with HR Technology and Operations teams across GCCs.
* Stakeholder Collaboration* Partner with HR Centers of Excellence (CoEs), HR Business Partners, GBS operations and senior leadership to translate business requirements into effective, scalable processes.
* Act as the Subject Matter Expert (SME) influencing and aligning stakeholders at senior levels, including COE Leads,



Regional HR Directors and GBS Leadership.
* Facilitate workshops, knowledge-sharing sessions, and reverse shadowing to capture and embed best practices across the GCCs.
* PBS Transformation & Digital roadmap* Lead and support HR centralization and scope migration project into GCCs, from current-state assessment through go-live and stabilization.
* Collaborate with HRIS/IT team to align process designs with system capabilities and digital transformation roadmaps.
* Support Change Management initiatives to drive adoption of new integrated processes.
* Champion a continuous improvement culture by fostering digital innovation, data-driven decision-making, and employee experience focus.Key Deliverables* PBS Process Architecture: Standard global process blueprints that define service lines scope, roles, controls, handoffs, and supporting technology.
* PBS Process Playbooks: Practical operating guides with SOPs, service ownership, governance routines, escalation paths, and performance expectations.
* PBS Transformation Roadmaps: End-to-end operating model plans covering current-state review, future-state design, transition priorities, and digital implementation requirements.
* PBS Improvement and Innovation Pipeline: A prioritized list of process improvements, automation, and AI solutions based on service needs and business value.
* PBS Process Performance Insights: Analysis of performance,



and process flow using operational data to identify waste, bottlenecks, risks, and improvement opportunities.Qualifications & Skills

Education:
Bachelor’s degree in human resources, business administration, engineering, or operations related field; a master’s degree or process improvement certification is preferred.

Experience:
* 5–8 years of experience in HR operations, PBS, GBS, shared services, or general process management.
* Proven experience designing and standardizing end-to-end HR processes, SOPs, process maps, controls, and governance routines.
* Experience supporting HR transformation, centralization, scope transitions, or operating model changes from assessment through implementation and stabilization.
* Experience using operational data to assess process performance, identify risks and bottlenecks, and prioritize improvement opportunities.
* Experience partnering with HR Centers of Excellence, HR Business Partners, HR Technology, GBS operations, and regional teams in a global environment.
* Exposure to HR platforms, workflow tools, automation, AI solutions, or process mining tools is preferred.
Core Skills and Capabilities:
* HR Process Knowledge: Knowledge of end-to-end Hire-to-Retire processes, service delivery, and compliance.
* Process Improvement: Ability to design, standardize, simplify, and improve processes, operating models, SOPs, controls, and governance using structured problem-solving.
* Digital, Data, and AI: Ability to use data, performance measures, automation, AI, digital tools, and HR technology to identify improvement opportunities.
* Transformation and Change: Ability to set priorities, build roadmaps, and manage process implementation, projects, transitions, and organizational

📌 HR Global Process Expert México D.F., CDMX, MX Posted 7 hours ago (Ciudad de México)
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